Experience

Chelsea Hotel, Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Administrative Receptionist

  • Jan 2003 - Present

  •First point of contact for incoming calls/ visitors to the sales, marketing, accounting, and administrative offices•Qualified new sales leads, posing strategic questions to determine the most efficient path for service to the customer, and expediting the sales process, facilitating success for the respective sales personnel.•Managed communication with key contacts in the workplace including security and maintenance•Responsible for creating and distributing staffing schedules and rotation of support staff, providing seamless coverage of responsibilities and consistent customer service.•Liaised with external vendors and suppliers (including couriers, limo transportation, office equipment maintenance, procurement ) ensuring all departmental needs were met in a consistent and timely fashion and within budget guidelines.•Experienced in the preparation and distribution of reports on sales targets and competitive analysis, enabling the sales team to monitor their progress in meeting the corporation’s business objectives.•Offered and provided voluntary administrative support to all team members as required. Show less

• Sales Coordinator

  • Jan 2000 - Present

  •Fielding incoming meeting and conference inquiries•Corresponding with a client with proposals and contracts on behalf of Sales Manager•Conducting sites of Delta Chelsea Hotel on behalf of Sales Manager•Blocking guestrooms and meeting space•Maintaining all active booking on behalf of the Sales Manager

• Group and Tour Coordinator

  • Jan 1991 - Dec 2000

  •Responsible for management of the room inventory for Group and Tours.•Assist catering conference service managers with any special room requirements•Supply communication between the sales department and the rooms division. •Maintain wholesale blocks.•Assign suites for conference purposes.•Enter sales contracts into the Property Management Systems - GEAC



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Bank Teller

  • Sep 1987 - Mar 1988

  •Handled record keeping and documentation. •Performed an average of 120 customer transactions at the end of each workweek •Handles all monetary transactions, including cheques, deposits, transfers, and withdrawals •Managed the teller team to ensure seamless workflow and continued compliance with provincial regulations •Maintain professionalism and performed customer service activities •Handled record keeping and documentation •Handled record keeping and documentation. •Performed an average of 120 customer transactions at the end of each workweek •Handles all monetary transactions, including cheques, deposits, transfers, and withdrawals •Managed the teller team to ensure seamless workflow and continued compliance with provincial regulations •Maintain professionalism and performed customer service activities •Handled record keeping and documentation