Lead Behavior Therapist

• Oct 2022 - Present

-Responsible for all aspects of training new hires in preparation to become a registered behavior technician. -Ensures all training is in correlation to the BACB RBT task list and BACB guidelines for certification. -Training expectations also include but not limited to creating training schedules, assisting with onboarding process, coordinating meetings and mandatory certification trainings such as CPI and HIPAA. -Assists with providing specific program needs by conducting… Show more -Responsible for all aspects of training new hires in preparation to become a registered behavior technician. -Ensures all training is in correlation to the BACB RBT task list and BACB guidelines for certification. -Training expectations also include but not limited to creating training schedules, assisting with onboarding process, coordinating meetings and mandatory certification trainings such as CPI and HIPAA. -Assists with providing specific program needs by conducting treatment fidelity checks with all BT’s/RBT’s and their clients and providing feedback and modeling teaching procedures as needed -Assist’s BCBAs in collecting data such as IOA data, ABC data and assistance with client assessments, BIPs, client materials and other ongoing support needed for BCBAs and RBTs through the clinic. -Provides direct ABA therapy as needed.

Registered Behavior Technician

• Jul 2021 - Oct 2022

Director of HR

• Aug 2019 - Jul 2021

Responsible for all aspects of HR for Multiple Units (15) across two franchise groups: -Amazing Lash Studio -Hand&Stone Massage Responsibility include recruitment/hiring, training, Payroll, benefits, and state regulations/ethical protocols. -Plans and organizes training and continued education based on business needs and demand. -Assists in executing administrative duties in region. - Develops organized training plans on monthly basis -Oversees quality assurance and… Show more Responsible for all aspects of HR for Multiple Units (15) across two franchise groups: -Amazing Lash Studio -Hand&Stone Massage Responsibility include recruitment/hiring, training, Payroll, benefits, and state regulations/ethical protocols. -Plans and organizes training and continued education based on business needs and demand. -Assists in executing administrative duties in region. - Develops organized training plans on monthly basis -Oversees quality assurance and troubleshooting and implementation of all trainings. -Emergency execution plans -Manages and evaluates all payroll percentages paid, and when to take action for effective scheduling. Ex: cut hours, hire, conduct training for higher revenue producing services -Development of interns Also assisted CEO on several different projects for the future of company as New locations and brands open up across the east coast as a business developer. Show less Responsible for all aspects of HR for Multiple Units (15) across two franchise groups: -Amazing Lash Studio -Hand&Stone Massage Responsibility include recruitment/hiring, training, Payroll, benefits, and state regulations/ethical protocols. -Plans and organizes training and continued education based on business needs and demand. -Assists in executing administrative duties in region. - Develops organized training plans on monthly basis -Oversees quality assurance and… Show more Responsible for all aspects of HR for Multiple Units (15) across two franchise groups: -Amazing Lash Studio -Hand&Stone Massage Responsibility include recruitment/hiring, training, Payroll, benefits, and state regulations/ethical protocols. -Plans and organizes training and continued education based on business needs and demand. -Assists in executing administrative duties in region. - Develops organized training plans on monthly basis -Oversees quality assurance and troubleshooting and implementation of all trainings. -Emergency execution plans -Manages and evaluates all payroll percentages paid, and when to take action for effective scheduling. Ex: cut hours, hire, conduct training for higher revenue producing services -Development of interns Also assisted CEO on several different projects for the future of company as New locations and brands open up across the east coast as a business developer. Show less

Assistant Regional Director

• Feb 2018 - Aug 2019

Promoted to from Director role * - Assists in Quality assurance and trouble shooting - Maintaining regulation of operational processes - tracking KPI’s and building a plan to influence them - Building team by working one on one with personal development plans - Direct training and coaching to employee expectations - In charge of hiring for the entire region and setting them up for training - Attended job fairs/school visits to educate and recruit -Assist and… Show more Promoted to from Director role * - Assists in Quality assurance and trouble shooting - Maintaining regulation of operational processes - tracking KPI’s and building a plan to influence them - Building team by working one on one with personal development plans - Direct training and coaching to employee expectations - In charge of hiring for the entire region and setting them up for training - Attended job fairs/school visits to educate and recruit -Assist and conducts with regional training and meetings - Implementing a plan to generate leads for all three studios - Tending to client needs and any potential account issues - Creating promotions for products - Sending out flyers and composing campaigns via email - Scoping out marketing/ networking events locally to create excitement, inform potential clients about our brand and collect leads - Setting up and coordinating events - Managing event specialists - Managing brand ambassadors and bloggers

Director

• Sep 2017 - Feb 2018

• Creating best practices for team to ensure total client experience • Ensures that proper reports and metrics are used to fill our stylists books accurately and Efficiently •Obtains customer loyalty from outstanding customer service, and striving for sales • Always has safety guidelines and procedures in place working in spa environment • Sets bi-weekly and monthly metric goals for management team, stylists (cosmetologist and estheticians) and front desk staff • Trained and… Show more • Creating best practices for team to ensure total client experience • Ensures that proper reports and metrics are used to fill our stylists books accurately and Efficiently •Obtains customer loyalty from outstanding customer service, and striving for sales • Always has safety guidelines and procedures in place working in spa environment • Sets bi-weekly and monthly metric goals for management team, stylists (cosmetologist and estheticians) and front desk staff • Trained and hired marketing and promotional team, front desk/receptionist, lash stylists and management • Membership and closing percentage is above company expectation • Full knowledge of Client scheduling and billing systems • Responsible for processing payroll • Conducts employee work schedule based on productivity • Exceeding company sales plan by coaching team towards success • Trains' new employees, managers and coaching them to their full potential • Responsible for cash procedures and ensuring there are no breeches

Manager

• Apr 2015 - Sep 2017

• Obtains customer loyalty from outstanding customer service, and striving for sales • Responsible for processing payroll • Conducts employee work schedule based on productivity • Exceeding company sales plan by coaching team towards success • Trains' new employees, managers and coaching them to their full potential • Responsible for cash procedures and ensuring there are no breeches • visual merchandising • Obtains customer loyalty from outstanding customer service, and striving for sales • Responsible for processing payroll • Conducts employee work schedule based on productivity • Exceeding company sales plan by coaching team towards success • Trains' new employees, managers and coaching them to their full potential • Responsible for cash procedures and ensuring there are no breeches • visual merchandising