Lead Behavior Technician

• Oct 2022 - Present

-Responsible for all aspects of training new hires in preparation to become a registered behavior technician. -Ensures all training is in correlation to the BACB RBT task list and BACB guidelines for certification. -Training expectations also include but not limited to creating training schedules, assisting with onboarding process, coordinating meetings and mandatory certification trainings such as CPI and HIPAA. -Assists with providing specific program needs by conducting treatment fidelity checks with all BT’s/RBT’s and their clients and providing feedback and modeling teaching procedures as needed -Assist’s BCBAs in collecting data such as IOA data, ABC data and assistance with client assessments, BIPs, client materials and other ongoing support needed for BCBAs and RBTs through the clinic. -Provides direct ABA therapy as needed. Show less

Registered Behavior Technician

• Jul 2021 - Oct 2022

Director of HR

• Aug 2019 - Jul 2021

Responsible for all aspects of HR for Multiple Units (15) across two franchise groups: -Amazing Lash Studio -Hand&Stone Massage Responsibility include recruitment/hiring, training, Payroll, benefits, and state regulations/ethical protocols. -Plans and organizes training and continued education based on business needs and demand. -Assists in executing administrative duties in region. - Develops organized training plans on monthly basis -Oversees quality assurance and troubleshooting and implementation of all trainings. -Emergency execution plans -Manages and evaluates all payroll percentages paid, and when to take action for effective scheduling. Ex: cut hours, hire, conduct training for higher revenue producing services -Development of interns Also assisted CEO on several different projects for the future of company as New locations and brands open up across the east coast as a business developer. Show less

Assistant Regional Director

• Feb 2018 - Aug 2019

Promoted to from Director role *- Assists in Quality assurance and trouble shooting - Maintaining regulation of operational processes- tracking KPI’s and building a plan to influence them - Building team by working one on one with personal development plans - Direct training and coaching to employee expectations - In charge of hiring for the entire region and setting them up for training - Attended job fairs/school visits to educate and recruit -Assist and conducts with regional training and meetings- Implementing a plan to generate leads for all three studios- Tending to client needs and any potential account issues - Creating promotions for products - Sending out flyers and composing campaigns via email - Scoping out marketing/ networking events locally to create excitement, inform potential clients about our brand and collect leads- Setting up and coordinating events - Managing event specialists- Managing brand ambassadors and bloggers Show less

Director

• Sep 2017 - Feb 2018

• Creating best practices for team to ensure total client experience • Ensures that proper reports and metrics are used to fill our stylists books accurately and Efficiently •Obtains customer loyalty from outstanding customer service, and striving for sales• Always has safety guidelines and procedures in place working in spa environment • Sets bi-weekly and monthly metric goals for management team, stylists (cosmetologist and estheticians) and front desk staff • Trained and hired marketing and promotional team, front desk/receptionist, lash stylists and management • Membership and closing percentage is above company expectation• Full knowledge of Client scheduling and billing systems • Responsible for processing payroll• Conducts employee work schedule based on productivity• Exceeding company sales plan by coaching team towards success• Trains' new employees, managers and coaching them to their full potential• Responsible for cash procedures and ensuring there are no breeches Show less

Manager

• Apr 2015 - Sep 2017

• Obtains customer loyalty from outstanding customer service, and striving for sales • Responsible for processing payroll • Conducts employee work schedule based on productivity • Exceeding company sales plan by coaching team towards success • Trains' new employees, managers and coaching them to their full potential • Responsible for cash procedures and ensuring there are no breeches • visual merchandising • Obtains customer loyalty from outstanding customer service, and striving for sales • Responsible for processing payroll • Conducts employee work schedule based on productivity • Exceeding company sales plan by coaching team towards success • Trains' new employees, managers and coaching them to their full potential • Responsible for cash procedures and ensuring there are no breeches • visual merchandising