Experience

Amicus Ltd

• Iceland
• Financial Services
• 1 - 100 Employee

• Business Manager

  • Jan 2023 - Present



The Inn Hotel Jersey

• United Kingdom
• Hospitality

• Office Manager

  • Jul 2021 - Jan 2023

  GENERAL• Improving productivity through creation and implementation of appropriate SOP’s throughout the business.• Improving governance within the business by managing fire, health and safety, licenses, insurances, accommodation contracts with various OTA/tour operators etc.• Setting and managing annual accommodation yield and rates.• Managing and reporting on hotel debtors ledger.• Overall management of Microsoft set up, booking systems, channel manager and extranets for accommodation.• Assisting Owner and GM in reviewing and implementing all hotel offerings from food and beverage, housekeeping, guest extras etc.• Working with the hotel team to deliver promotional activity throughout the businessHR• Rewriting the HR operation within the business.• Managing all aspects of HR and recruitment on a daily basis including processes for employees requiring work permits and visas.• Managing employee accommodation.• Co-ordinating relevant training courses for all employees.• Managing and sourcing hotel uniform and inventory.• Monitoring payroll costs against hotel income and reporting to GM/OwnerMARKETING AND BUSINESS DEVELOPMENT• Creating and Implementing a marketing strategy aligned with key annual, island and hotel events and managing the delivery through working with marketing assistant and third party agencies.• Managing and updating website, working with a third party agency for technical issues.• Co-ordinating hotel photoshoot to include all aspects such as food and drink, employees, bedrooms, bar and restaurant etc.• Identifying new business opportunities within existing clients and seeking new business opportunities.• Managing majority of business to business relationships.



Visit Jersey

• Jersey
• Travel Arrangements
• 1 - 100 Employee

• PR Executive

  • Jun 2018 - Jun 2021

  6 month maternity cover June-December 2018 with a permanent job-share role from Jan 2019.• Coordinating all local, national and global public relations activity. • Developing a media relations strategy, securing high level placements in print and online media.• Developing and coordinating Visit Jersey’s approach to influencer and blogger activity to drive engage and secure quality coverage.• Coordinating all public relations activity, including designing and developing individual and group itineraries for visiting print, broadcast and online media as well as influencers and bloggers.• Hosting visiting print, broadcast, online media and influencers around Jersey. Responsibility for managing any issues that may arise when hosting a trip. • Working closely with strategic partners and wider tourism industry. Promote the PR programme and negotiate complimentary or discounted rates for the media.• Providing monthly evaluation reports of the PR programme, including monthly press visits reports, coverage highlights and performance against agreed key KPIs.

• Destination Jersey Event Organiser

  • Feb 2018 - Mar 2021

  3 month contract role in 2018 and project managing for 2020 event which was cancelled due to covid.• Planning and Managing a three day bi-annual event for Visit Jersey – ‘Destination Jersey’ April 2018.• Co-ordinating registrations of all delegates for both visitors and local suppliers including managing registration software.• Managing and delivering budget for the event.• Working with creative agency to produce all literature and marketing material.• Organising accommodation, transport, informal and formal dinners, entertainment, FAM trips with local companies.• Obtaining sponsorship for the event.• Working and Building relationships with a range of Jersey businesses to pull together the best experience for the tour operators visiting.• Communicating itineraries, plans and responsibilities during the event with the rest of the team at Visit Jersey.• Managing and processing all invoices for payment after the event.



Randalls Jersey

• Sales Executive

  • Aug 2013 - Jan 2018

  Current responsibilities within the role:* Managing over 80 free trade/private accounts on the island* Providing exceptional customer service for existing and new clients* Monitoring sales figures, and identifying new business opportunities within existing clients and seeking new business opportunities* Using initiative and new ideas to maintain and win new business against competitors on the island* Entertaining brand representatives that visit the island* Acting as brand ambassador on the island for products Randalls stock - this can include hosting product tastings and managing marketing opportunities with the brands and clients* Managing point of sale items for each brand* Managing social media for the free trade side of the business* Keeping up with trends in the alcohol industry



Condor Ferries

• Guernsey
• Travel Arrangements
• 200 - 300 Employee

• Channel Islands Sales and Marketing Executive

  • Jul 2012 - Sep 2013

  My responsibilities are as follows:• Delivery of appropriate marketing communication activity on time and on budget.• Liaising with trade clients for renewal contracts, provision of sales data and the effective administration of agent accounts• Working with the sales and marketing team to ensure planned sales and marketing activity is providing enough awareness of Condors services• Supporting the Strategic Marketing Manager in the delivery of key sales & marketing initiatives as well as analysis of performance.• Creating and managing relationships with partners and stakeholders through meetings and develop agreed company promotions• Devising promotions aimed at developing direct Channel Island originating market• Creating html mailshots using outlook and company design software• Informing and communicating with all departments within Condor with regards to new and existing promotions to ensure smooth operational booking service



n/a

• Wellness and Fitness Services
• 1 - 100 Employee

• Actively seeking employment in Channel Islands from Feb 12

  • Jan 2012 - Jul 2012

  Recently finished working on Super Yachts and are looking for a position involving Sales/Account Managing combined with Event Management or a varied PA role. Recently finished working on Super Yachts and are looking for a position involving Sales/Account Managing combined with Event Management or a varied PA role.



Private Yacht - Motor Yacht Elandess

• 2nd/Chief Stewardess

  • 2009 - 2012

  This role involves working and living onboard a 5 star luxury Motor Yacht, providing the highest possible standards of hospitality for high profile owners. Other elements of this role included: • Researching all destinations on upcoming world tour itinerary to obtain information for anything from day to day necessities such as food and travel to leisurely activities for guests and crew • Organising the boat launch party for over 400 guests including all entertainment and food & beverage• Liaising with the owners of the Yacht to ensure all requirements for their trips are met, including researching and sourcing fine wines from all over the world and ensuring all dietary requirements are provided for.• Producing and delegating a work list for the interior team on a day to day basis ensuring the boat is prepared ready for all guest trips and all crew areas are kept to a high standard.• Taking delivery of all items such as crockery, linens, soft furnishings etc for the interior of the boat both guest and crew. Inventorying, cleaning and locating storage space to place items.• Take on the Chief Stewardess role when Chief on leave (have covered up to 3 months in one go)



Motor Yacht Passion

• Stewardess

  • Jun 2007 - Dec 2008

  • Thinking on my feet to develop concepts, themes and entertainment on a daily basis• Researching and producing the literature and props required for entertainment• Involvement with all fire, security and safety of the ship and crew • Thinking on my feet to develop concepts, themes and entertainment on a daily basis• Researching and producing the literature and props required for entertainment• Involvement with all fire, security and safety of the ship and crew



Search Consultancy

• Singapore
• Education Management
• 1 - 100 Employee

• Recruitment Consultant - Technical/Trades and Labour

  • Sep 2006 - May 2007

  I was approached by a customer at Space Kitchens who was impressed by my ability to directly sell to customers and thought I would be ideal for the recruitment industry, and offered me a position to join within the Construction sector. My responsibilities were: • Generating new candidates, clients and work by networking.• Arranging and attending interviews with candidates and clients.• Visiting clients on site and office based to generate good rapport and business. • Organising CV’s and job specifications.



Space Kitchens

• India
• Retail
• 1 - 100 Employee

• Sales Representative/Manager

  • Sep 2005 - Aug 2006

  In this competitive industry with constant pressure to achieve targets, I became accustomed to a demanding working environment. My main responsibilities included:• Understanding client needs and interpreting these by using imagination and vision, and portraying this to the client by the use of technical drawing.• Building client desire on company product and benefits.• Building immediate customer rapport with a diverse range of clients.• Overcome objections and offering solutions.In a short space of time I was promoted to Sales Manager, and was also for 7 consecutive weeks the companies “Top Seller” throughout England and Scotland.



NYS Corporate Ltd

• Senior Conference Booker

  • Jun 2004 - Sep 2005

  Whilst at the Moat House Hotel, I was approached by NYS Corporate who were impressed with my communication and selling skills, and offered me a position within their company. • Receiving enquiries and venue searching in the U.K and International destinations.• Supervising two accounts which involved prioritizing enquiries and workload to meet client service level agreements.• Liaised with clients about any event complaints and offered various solutions.• Negotiating with suppliers to reduce prices and cancellation charges.With strict deadlines to be met, and pressure from both suppliers and clients as to their needs I quickly learnt to delegate tasks and prioritize work accordingly, to get the best results.



Moat House Hotel

• United Kingdom
• Hospitality

• Senior Event Sales Co-ordinator

  • Jan 2000 - Jun 2004

  • Assisting the Event Sales Manager in developing the Conference team through motivation and training.• Liaised with General Manager and Revenue Manager on a weekly basis to discuss future business and generate ideas on confirming unsecured business. • Organisation of all conference business, ensuring resources and labour were at the correct level to successfully meet the client’s specifications.• Generating sales, which involved understanding client needs and visually presenting the hotel to the client to show how we can best meet their needs. • Taking client specifications and turning them into workable solutions.• Planning and managing seasonal peaks and business trends to ensure the best yield in conference room availability and thus increasing revenue.• Proactively calling enquiries from the past and present to increase essential business opportunities.• Put together database of all current and past enquiries for the Christmas brochure to be mailed out, set up an easy and effective procedure for the Christmas and New Year party bookings for all staff to be able to use in my absence.• Collated weekly reports for Revenue Manager detailing past business to identify peaks and troughs and address these accordingly.• Assisted conference team in all aspects of administration including putting together the weekly events schedule for all departments.During my time as Senior Coordinator I was awarded “Employee of the Year”.