Experience

The Incentive Company
• South Africa
• Business Consulting and Services
• 1 - 100 Employee
• Happiness Architect

  • Nov 2019 - Present


TLCsquared

• United Kingdom

• Co-founder and Director

  • Nov 2013 - Jan 2023

  Together with close friend and ex colleague, Tamsyn Flynn, I started TLCsquared in 2013. Our mutual respect, common values, work ethic and the ability to play to each other’s strengths created a winning partnership. Unfortunately, Tamsyn and her family decided to immigrate to the UK at the beginning of 2018. I continued with TLCsquared until January 2023 when I decided to join The Incentive Company full time. Services provided included: • Research and Analysis • Account Management • Project Management • Event Management • Training Show less



Achievement Awards Group

• South Africa
• Strategic Management Services
• 100 - 200 Employee

• Client Service Manager

  • Apr 2010 - Dec 2012

  As Client Service Manager, I was responsible for a team of Account Managers and Program Co-ordinators. My responsibilities included:Resource Management• Appropriate allocation of staff to new clients/programmes• Identifying skills gaps and implementing training where required• Assisting account teams to deliver on budgets and to add value to client business through programme monitoring• Identifying non delivery and recommending solutions to correct• Resolving any escalated risk, non-compliance and issues pertaining to service delivery• Monitoring and reaction to client and participant CSI feedbackProactive and Reactive Process Management• Implementing mechanisms to measure the effectiveness of existing account management processes• Identifying areas for improvement and implementing corrective action• Monitoring and reporting on progressStaff Management• Successful recruitment, orientation and training of staff• Ensuring job profiles and signed performance contracts in place for all staff• Conducting performance reviews• Management of staff through the effective application of HR policies and procedures Show less

• Account Manager

  • Oct 1996 - Apr 2010

  As an account manager, I worked with many Blue Chip clients offering a broad spectrum of customised solutions. Clients and programmes included the Motor Industry (New and Used Sales, After Sales, Commercial and Passenger cars, Finance and Training); the Oil and Energy Industry; Banking (Employee Recognition and Channel Loyalty); Retail (Customer Club); Cellular (Consumer Promotion), and Government (Employee Recognition).My responsibilities were:Planning: Work breakdown structures and communicating and briefing programme mechanics and deliverables to the rest of the organisation and project teamsBuilding: Ensuring on time delivery of milestones according to the original briefDelivery: Monitoring of delivery against the original plan; budget vs actual spend; regular review meetingsOngoing Client Relationships: frequent communication with clients to report on programme progress; ensuring the renewal of contracts and building lasting relationships with clients Show less



Corporate Image

• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Oct 1993 - Sep 1996

  Working at this PR company, I worked with clients that included a major Petroleum Producer and Retailer, an FMCG Retailer, the Young Presidents Organisation and the 2004 Cape Town Olympic Bid. I was involved in event management and co-ordination. Working at this PR company, I worked with clients that included a major Petroleum Producer and Retailer, an FMCG Retailer, the Young Presidents Organisation and the 2004 Cape Town Olympic Bid. I was involved in event management and co-ordination.