Senior Employment Law Adviser

• Aug 2019 - Present

Employment Law Advisor

• Jan 2017 - Present

Senior Employment Law Adviser

• Jan 2017 - Present

Employment Law Consultant

• Nov 2013 - Dec 2016

• Deliver bespoke employment law, employee relations and HR best practice advice • Support an industry-diverse portfolio through all stages of the client lifecycle • Work with clients to understand their individual business needs and tailor support towards this • Oversee employment law, HR issues, and consultancy & training services through to conclusion • Effectively manage a changing portfolio of complex client cases • Cultivate a lasting rapport with individuals to deliver the highest standard of support and guidance • Contribute to internal projects to support the growth and commercial development of the business Key Achievements o Drafted and negotiated several Settlement Agreements to the client’s benefit and satisfaction o Continues to maintain a track record of excellent customer satisfaction scores Show less

HR Advisor

• May 2012 - Nov 2013

• Delivered tailored phone-based HR advice to Line Managers across all UK and Ireland divisions• Assessed Manager's situation and advised realistic solutions while minimising risk to RBS• Provided high quality coaching for managers based on their experience and capabilities• Advised on written warnings, informal grievances and investigation of linked disciplinary cases• Managing a large portfolio of clients, prioritised calls and cases to ensure SLAs were met• Maintained knowledge of employment law, best practice, and HR and RBS developmentsKey Achievementso Quickly became a sounding board for colleagues to discuss complex cases and HR issueso Increased customer insights score to 4.9 out of 5 coupled with excellent customer feedback Show less

Business Facing HR Consultant

• Jan 2010 - Apr 2012

• Supported the Group HR Business Partner in managing HR projects and BAU HR activities• Assisted with talent management, succession planning, performance management & resourcing • Ensured the accurate delivery of the business people plan• Delivered bespoke technical advice to the business, group specialists and SMEs• Utilised various HR toolkits to generate and analyse appropriate information to resolve issuesKey Achievementso Developed a Leadership depth review for the HR function HRD-1 populationo Analysed data and ran workshops to decide the viability of a Group wide HR Graduate scheme Show less

HR Analyst / Support Consultant & Your Feedback Divisional Project Manager

• Jan 2010 - Jul 2011

• Divisional Your Feedback Project Manager for group functions and non-core areas• Oversaw budget management and matrix management • Contributed to the up-skilling of business champions, project and governance meetings• Designed and delivered the HR Induction programme • HR analyst and operational support for queries, monthly MI, data processes and work requests• Responded to day to day HR queries from Business Partners and key stakeholdersKey Achievementso Received excellent feedback after the design and maintenance of non-core intranet site pages o As Divisional Project Manager, supported 28 business champions globally in the delivery of YFB Show less

Cash, Coin & Travel Money Centre Team Manager

• Oct 2006 - Jan 2010

• Managed the training, needs and performance of a dynamic workforce against set targets• Maximised team productivity to ensure a consistently positive customer experienceKey Achievementso As Your Feedback Champion, increased the staff engagement score from 43% to 77%o Led workouts and delivered team changes to save the centre the equivalent of 1.5 FTE per year

Team Leader

• Nov 2005 - Oct 2006

Cashier

• Jan 2004 - Nov 2005

Duty Manager

• Oct 2002 - Jan 2004