Experience

Desert Gate Tourism

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Contracting and Negotiation Specialist

  • Aug 2022 - Present



BTB TOURS

• United Arab Emirates
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Contracting Executive

  • Sep 2020 - Jan 2023

  Helped achieve a goal-surpassing 50% increase in updating promotional rates, resulting in the availability of competitive rates on the market. Implemented digital-filing solution that improves record management for Reservations team and managers easy access of information. Stepped in to assist with other office duties during periods of heavy workflows. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received to avoid discrepancies. Show less



Voyage Tours LLC

• Dubai, United Arab Emirates

• Contracts Executive

  • Aug 2018 - Aug 2020

  Assisting the team in daily tasks to overcome pending updates. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received to avoid discrepancies. Updating stop sales and availability for any overbooking situations. Assisting the team in daily tasks to overcome pending updates. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received to avoid discrepancies. Updating stop sales and availability for any overbooking situations.



Destinations of the World

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Data Entry Specialist

  • Apr 2017 - Jul 2018

  Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received. Initiates reviewing data for errors for the accuracy of the rates online. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received. Initiates reviewing data for errors for the accuracy of the rates online.



Darina Holidays

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Contracting Executive

  • Sep 2016 - Apr 2017

  Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received. Updating stop sales and availability for any overbooking situations. Contributes to team effort by accomplishing related results as needed. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received. Updating stop sales and availability for any overbooking situations. Contributes to team effort by accomplishing related results as needed.



Destinations of the World

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Data Entry Operator

  • Sep 2015 - Aug 2016

  Verifying system data by reviewing the entered content with an eye for details. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received to avoid discrepancies. Verifying system data by reviewing the entered content with an eye for details. Analyzing hotel contracts, promotions, terms & conditions and input the analyzed data in Contracting Module. Liaising with the hotel sales for any clarifications on the contracts/promotions received to avoid discrepancies.



Habtoor Grand Resort, Autograph Collection

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Reservations Supervisor

  • Nov 2012 - Sep 2015

  Assisting the reservation agents in needing a technical guidance for a complete reservations while providing an excellent customer service. Proven ability to handle multiple priorities and meet deadlines. Optimizing revenue through direct bookings while providing an excellent customer service. Overseeing the pre-arrival experience and assisting guests with booking reservations. Creating an exceptional Guest Experience for Elite members and special occasion. Ensuring reservation department and front office staff are constantly aware of availability states open, on requests, closed dates, high demand dates. Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. Tracking all reservations picked up from all On-line channels and other third party websites. Updating No-shows and cancellations as well as OTA's without fail to avoid and unwanted commissions. Show less



Premier Inn, Dubai

• Hospitality
• 1 - 100 Employee

• Reception Supervisor

  • Nov 2009 - Jan 2012

  Welcome and greet guests while providing an excellent customer service. Ensuring proper room allocation prior and upon arrival of the guests. Responding to the guests queries & requests and providing an accurate information. Strong knowledge in hotel rates and services resulting in converted bookings. Up selling the product and services for optimized revenue while providing an excellent customer service. Handling guests complaints and offer a good night guarantee. Show less



Chelsea Tower Hotel Apartments

• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2007 - Oct 2009

  Welcome and greet guests while providing an excellent customer service.Ensuring proper room allocation prior and upon arrival of the guests.Responding to the guests queries & requests and providing an accurate information. Strong knowledge in hotel rates and services resulting in converted bookings.Up selling the product and services for optimized revenue while providing an excellent customer service. Handling guests complaints and offer a good night guarantee. Show less

• Telephone Operator

  • Jan 2007 - Jun 2007