Experience

Curbio

• United States
• Real Estate
• 100 - 200 Employee

• Home Improvement Consultant

  • Feb 2023 - Present



Redfin

• United States
• Real Estate
• 700 & Above Employee

• Residential Construction Manager / Home Services Market Manager

  • May 2021 - Feb 2023

  Manage a team of superintendents, designers, painters, and vendors to provide excellent customer service across 295 home renovation in less than 2 years.Manage project oversite, budget, and design plans for high impact updates and repairs such as paint, flooring, new kitchens and bathrooms, lighting, landscaping, roofing, crawlspace, HVAC, electrical, plumbing, all aspects of residential home construction. Ensure quality of renovations and customer satisfaction. Cost estimations for all aspects of residential home renovations. Train and retain employees and contractors. Successfully meet metrics each quarter at or over 100%. Problem and conflict resolutions. Safety and compliance - OSHA certified. Promote inviting culture, create environment of growth, and set clear expectations. Tech skills.Remote work - Met expectations, deadlines, and metrics in a work from home environment. Effectively managed my hours and responsibilities successfully. Self-motivated to get work completed on time to quality standards. Efficient and very productive. Strong communication skills. Show less

• Concierge

  • Nov 2018 - Apr 2021

  Project management, sales, design, communication and customer service. Build custom home renovation proposals for homeowners and real estate agents. Write Statement of Work contracts. Build strong professional relationships with agents to further drive business. Recommend high impact up0dates with a strong ROI for work such as flooring, paint, lighting, landscape, staging, etc. Source reliable and fair priced vendors to complete scope of work. Manage the vendors and budget from start to finish. Ensure all parties involved receive excellent customer service. Show less



Redfin

• United States
• Real Estate
• 700 & Above Employee

• Associate Agent

  • 2015 - 2018

  Licensed Real Estate Agent. Customer service and Sales: Conduct home tours, open house events, photo shoots, inspection appointments, final-walk's with buyers. Licensed Real Estate Agent. Customer service and Sales: Conduct home tours, open house events, photo shoots, inspection appointments, final-walk's with buyers.



Boeing

• United States
• Aviation & Aerospace
• 700 & Above Employee

• Human Resources Generalist

  • Jan 1996 - Jan 2007

  Provide superior customer service by working in partnership with customers and union to provide guidance, support, and counseling on a variety of professional matters. Employee and business advocate. Provide guidance and council in regards to company policy, processes, and benefits. Present processes and designs to business customers. Facilitated and delivered presentations to groups ranging from 10 people to 500. Identified process improvements and develop recommendations for solutions to problems. Investigations into employee conduct and determined corrective action. Identified and evaluated complex customer requirements and recommend solutions. Project and asset management. Analyze and design human resources processes, develop organizational schedules and plans. Employment specialist. Show less