Experience

Intergate Immigration

• South Africa
• Government Relations Services
• 1 - 100 Employee

• BLUE COLLAR

  • Sep 2015 - Present

• Immigration Service Agent

  • Sep 2015 - Nov 2019

  CUSTOMER SERVICE CONSULTANT ( SCHENGEN VISA'S APPLICATIONS ) FOR INTERGATE VISALINK AND EMBASSY OF THE FEDERAL REPUBLIC OF GERMANYCapturing of client’s credentials on a database. Booking and rescheduling of appointments. Liaising with and maintaining relationships with clients also providing customer support with Tracking of applications and refunds queries. Reports to Call Centre Manager



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Nov 2013 - Apr 2015

  OUTSOURCED CAMPAIGN FOR A MOBILE NETWORK BASED IN THE UK. Capturing of client’s credentials on a database. Assisting customers with billing, general customer service and coverage queries including faulty handsets/ devices. Handling electronic payments and service concession. Providing floor support and assisting new customer service advisors. Handling escalation calls with irate customers. Reports to Team Leader OUTSOURCED CAMPAIGN FOR A MOBILE NETWORK BASED IN THE UK. Capturing of client’s credentials on a database. Assisting customers with billing, general customer service and coverage queries including faulty handsets/ devices. Handling electronic payments and service concession. Providing floor support and assisting new customer service advisors. Handling escalation calls with irate customers. Reports to Team Leader



Stefan Renz's SALSA Y AZUCAR Latino Orchestra

• Retail
• 700 & Above Employee

• Customer Service Assistant Manager

  • Apr 2006 - Oct 2013

  Assist customers with purchases (gaming, cd dvds, cellular and lifestyle products) Supervising staff and ensuring company policies and procedures are adhered to. Ensuring revenue targets are met for the various departments within the branch. Facilitating cash up and banking for the branch. Stock receipting and capturing of interbranch transfers and from distribution centre. Merchandising of stock and visual displays. Reports to Store managers and Area Manager Assist customers with purchases (gaming, cd dvds, cellular and lifestyle products) Supervising staff and ensuring company policies and procedures are adhered to. Ensuring revenue targets are met for the various departments within the branch. Facilitating cash up and banking for the branch. Stock receipting and capturing of interbranch transfers and from distribution centre. Merchandising of stock and visual displays. Reports to Store managers and Area Manager