Lyndah Chami
Application Consultant-Global Implementation at AARO- Claim this Profile
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Bio
Credentials
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Agile Project Management
CourseraApr, 2023- Oct, 2024 -
Google Data Analytics Specialization
CourseraMar, 2023- Oct, 2024
Experience
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AARO
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France
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Architecture and Planning
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1 - 100 Employee
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Application Consultant-Global Implementation
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Aug 2022 - Present
• Conduct and Assure software configurations and adjustments are made to personalize the software according to customer preference• Serve as a subject matter expert to our clients, helping them learn our product and coaching them through setup and integration i.e., design workshops• Data mapping in the system to facilitate data migration, data integration and other data management tasks• Sustain client satisfaction within the end-to-end implementation process and after.• Follow balancing procedures to ensure all converted data is accurate.• Provide post- implementation support during the transition from implementation to maintenance• Efficiently support approximately 10 client implementations simultaneously from initial introduction through training until the client is ready for their personal client advocate• Utilize broad knowledge to recommend solutions to clients when appropriate• Follow balancing procedures to ensure all converted data is accurate.• Responding to client issues and ensuring resolution of issues• work with client to set up their individual, unique instances within our system Show less
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Application consultant-Global Upgrades
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Mar 2019 - Jul 2022
-Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance-Provide training to end users on new and updated systems and software-Giving verbal training instructions to customers and other staff members, advising them on the best ways to the software to meet their desired goals and complete tasks-Resolved system test and validation problems to provide normal program functioning.-Provided customer support training experience for completed upgrades.-Worked closely with other team members in such tasks as troubleshooting and debugging.-Collaborated with technical consultants, product experts and project managers to expedite incident resolutions. -Assessed clients' current software capabilities and business needs to identify any deficiencies.-Analysed and troubleshoot integration issues related to system configuration, data, mapping and workflows.-Interfaced with customers and technical consultants to diagnose problems and implement configuration requirements and solutions.- provide live technical support to customers using via web or phone communication-Manage and troubleshoot existing software applications and programs, finding and implementing solutions to existing and potential problems-Monitor and resolve all application issues and escalate issues to management if required.-Administer all interface assistance requests and perform quality assurance tests. Show less
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Sales and business development Intern
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Jul 2016 - Sep 2016
-Preparation of Weekly, Monthly and Quarterly sales force effectiveness reports to enhance trade coverage and targets execution, leading to effective utilization of sales force capacity and to show visibility of sales performance in line with business objectives - Proactive in providing business development reports and analysis to the management team. -Enter Customer details in the distributor management system. -Assisting in preparing and keeping track of invoices. -Preparation of Weekly, Monthly and Quarterly sales force effectiveness reports to enhance trade coverage and targets execution, leading to effective utilization of sales force capacity and to show visibility of sales performance in line with business objectives - Proactive in providing business development reports and analysis to the management team. -Enter Customer details in the distributor management system. -Assisting in preparing and keeping track of invoices.
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Intern - Finance and Economic planning
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Apr 2016 - Jul 2016
- Accounting for budget plans & expenditures management through IFMIS -Capturing Bursary Cheque books data to MS Excel - Keeping account records & documents for future reference - Validation and invalidation of Cheques Processing payments for imprests warrant - Filling in of bursary forms - Accounting for budget plans & expenditures management through IFMIS -Capturing Bursary Cheque books data to MS Excel - Keeping account records & documents for future reference - Validation and invalidation of Cheques Processing payments for imprests warrant - Filling in of bursary forms
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Strathmore University
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Kenya
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Higher Education
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700 & Above Employee
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Financial representative committee member
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Aug 2015 - May 2016
- Policy design and execution - Policy design and execution
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Education
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2013 - 2018
Strathmore University
Bachelor of Commerce - BCom, Finance and Management Science
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