Experience

Solution Dynamics Ltd

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2009 - Present

  Joined Solution Dynamics in July 2009 as a Data Processor. This involved daily processing of customer data through to the laser department for imaging and mailing. In July 2014 I moved into a more challenging Customer Service Representative role. Consulting with customer, management and sales teams to better understand customer needs. Provide primary customer support to internal and external customers in a challenging environment. Prepare weekly, monthly job bags for Data processing Department, keep track of my customers stock levels, offer advice and assistance to customers, paying attention to special needs and wants. Offer any help and support to my fellow team members.



PTC Enterprises

• Albany Auckland

• Cheque Plant Supervisor

  • Aug 2005 - Oct 2008

  In charge of 7 Staff I was responsible for the receipt and processing of all imaging/mailing jobs, production and security of Cheques and commercially sensitive mailing. Made redundant due to company selling this part of the business. In charge of 7 Staff I was responsible for the receipt and processing of all imaging/mailing jobs, production and security of Cheques and commercially sensitive mailing. Made redundant due to company selling this part of the business.



Moore Gallaher

• Mt Wellington

• Team Leader

  • Nov 2003 - Aug 2005

  Digital /laser imaging and Mailing Team leader in charge of 12 staff Prioritize incoming jobs on a daily basis Prioritise jobs and stock on the floor Organise appropriate staff according to job requirement Ran Laser Printer machines as required. Digital /laser imaging and Mailing Team leader in charge of 12 staff Prioritize incoming jobs on a daily basis Prioritise jobs and stock on the floor Organise appropriate staff according to job requirement Ran Laser Printer machines as required.



Security Print

• Glenfield Auckland

• Laser imaging and mailing Supervisor

  • Aug 1994 - Nov 2003

  In charge of 8 staff I was responsible for the receipt and processing of all imaging/mailing jobs, production and security of commercially sensitive mailing. The company was brought by Moore Gallaher Business forms. In charge of 8 staff I was responsible for the receipt and processing of all imaging/mailing jobs, production and security of commercially sensitive mailing. The company was brought by Moore Gallaher Business forms.