Learning and Development Administrator

• Jul 2022 - Present

Learning and Development Coordinator

• Jun 2021 - Jul 2022

Responsible for the coordination and administration of all the learning and development activities, as well as ensuring the development and maintenance of robust learning management processes First point of contact for Learning & Development queries and responsible for all related administration Managing training records, especially those related to compliance training Administering the Learning Management System including set-up of users, training programmes and additional functionality Liaising with stakeholders in other teams in order to make arrangements relevant to training (liaising with trainers, arranging training venues, managing delegate lists, etc.) Liaising with SMEs in order to create eLearning courses and knowledge checks Show less

Learning and Development Officer

• 2018 - Aug 2020

Supporting Learning & Development activities and programmes to assist the development of all staff, helping the team to deliver the Learning & Development strategy for the firm.Responsibilities include coordinating the firm's in-house STEP programme, assisting with the evaluation of the effectiveness of all training activities, supporting staff with compliance training requirements, managing communication campaigns on behalf of the Learning & Development team and management of the Learning Management System. Also responsible for the firm's Wellbeing programme and National Learning at Work Week. Show less

Learning & Development Administrator

• Jun 2013 - 2018

Senior Training Coordinator

• Sep 2006 - Sep 2012

Responsible for administration and coordination of internal employee and leadership training for European and Asia-Pac offices. Duties include preparing course materials and arranging travel and accommodation for delegates. Organising large-scale training events taking place in Europe and Asia-Pac regions. Supporting project team during implementation of Learning Management System, taking a large role in process decision-making, testing and validation. First-line contact for employees during roll-out of Learning Management System. Managing third party vendor relationships and liaising with counterparts in US. Website development with MS FrontPage. Managing and purchasing supplies while monitoring department budget. Involved in a number of project teams, identifying and implementing opportunities for process improvement. Show less

Office Manager

• Nov 2004 - Sep 2006

Promoted to Office Manager. Additional duties included managing a small administrative team, ensuring the smooth day-to-day running of the office, liasing with the organisation’s Directors, Chief Executive and Board of Trustees, keeping record of all staff sickness and annual leave, basic IT training and troubleshooting.Responsible for updating the organisation’s website;Implemented systems to plan projects using Excel and in turn to estimating the organisation’s availability to take on new projects; Took on a key role in the organisation’s appearance at an annual conference and exhibition, the NHS Confederation, overseeing and organising all paperwork and promotional materials.Covered some of the Business Manager’s duties in his absence. Show less

Project Administrator

• Jan 2004 - Nov 2004

Working as a key member of a small administration team contributing to the smooth day-to-day running of the office. General administrative duties included answering telephones, ordering stationery supplies, distributing incoming mail and taking minutes for meetings.Duties specific to projects included booking meeting rooms and catering, communicating with members of project steering groups and making arrangements for site reviews, e.g. liasing with administrators on site, arranging hotel accommodation and travel for reviewers and collating information into packs. Show less

Administrator

• Mar 2002 - Dec 2003

Working as a key member of a small chauffeur hire company. Duties include taking bookings and fielding enquiries from clients and customers, answering phones, typing and generating daily sales reports. Also responsible for charging credit card bookings, weekly invoice run and generating credit notes, liasing with factoring company Working as a key member of a small chauffeur hire company. Duties include taking bookings and fielding enquiries from clients and customers, answering phones, typing and generating daily sales reports. Also responsible for charging credit card bookings, weekly invoice run and generating credit notes, liasing with factoring company