Experience

Ohio's Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Advocate

  • Jul 2022 - Present



Bella Charm

• Cincinnati, Ohio, United States

• Start-up Owner

  • Jan 2001 - Present

  STARTUP FOUNDER | 01/2001 to Current Bella Charm by Expressive Design - Loveland, Ohio • Start up Founder of Bella Charm Jewelry and Accessory direct marketing business in January 2001. • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning. • Successfully developed 6 sales teams and executed strategic operations in 3 target markets. • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success. • Created highly successful marketing and branding strategies to spearhead entry into market. • Displayed superior leadership with sales, production and customer service. • Managed vendor relationships and monitored costs to a minimum. • Continue to participate in philanthropic fundraising and filling individual orders. • Built annual sales from start-up 40K the first year to 80K and 110k in successive years • Designed and successfully built the Personal Accessories Line into the business. • Secured purse line in several retail businesses in Chicago, Illinois. • Instrumental in securing Better Homes and Garden, Ladies Home Journal, and More Show less



Evokes, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Advocate

  • Jun 2017 - Aug 2022

  • Maintain and provide ongoing excellent customer service to our patients and surgery offices. • Develop brand identity with distinctive graphic style and tone for company communications. • Participate in meetings with brand development teams to identify opportunities to extend programs. • Help coordinate with patients and surgeon offices to create an understanding of policy information. • Collaboration in team environments to improve all verification processes. • Incorporate improved documentation and information gathering process through the established relationships with the surgeon's office staff. • Act as the liaison for the Evokes LLC patient and the central billing office. • Educate the patient on the insurance cycle and billing expectations. • Process patient surgeries at a 100% productive rate per week consistently. Show less



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Micheal Kors Business Manager

  • Oct 2015 - Nov 2016

  Dillards Inc, Michael Kors - Liberty Township, Ohio • Managed the day to day operations of an $800K Department. • Worked with Accessory Manager and Visual Manager to develop strategies that increased sale metrics (Units per Transaction, Dollars per Transaction, and Average Unit Retail). • Executed detailed marketing and promotion plans to meet sales goals. • Optimized revenue streams by consistently exceeding client expectations. • Consistently coached and educated team members on new products and complementary items in order to meet the needs of the customers and maintain daily sales. • Coached to the Sales Team to have a “customer for life” by communicating upcoming promotions, special events, and incoming new products. • Motivated employees to share ideas and feedback. Show less



Brighton Collectibles

• Montgomery, Ohio

• Management Team

  • Nov 2012 - Oct 2015

  Manage the daily, weekly, and monthly store operations and sales goals, merchandise product, and motivate the Sales Partners with continuous coaching. Manage human resources including sales partner evaluations, hiring screening, payroll, and store security via set corporate policies and procedures. • Major sales leader with exceptional customer service values. • Evaluate goals daily and provide the model for the Sales Partners to reach company standards successfully,. • Provide motivation, sales tutoring, and feedback to the Sales Partners. Show less