Retail Operations Manager

• Feb 2022 - Present

Primerica Representative

• Jan 2017 - Jun 2022

Primerica is a leading provider of term life insurance. Working to help families become financially independent, Primerica is a Main Street company for Main Street families. We help provide financial solutions to middle income families so that they can invest, protect their income, become debt-free and financially independent. Primerica is a leading provider of term life insurance. Working to help families become financially independent, Primerica is a Main Street company for Main Street families. We help provide financial solutions to middle income families so that they can invest, protect their income, become debt-free and financially independent.

Store Leader

• 2012 - 2019

Oversaw sales strategy, operations, staffing, inventory, business development, financial planning, project management, training, and visual merchandising. Produced proactive business plans to meet goals. Maximized sales and enhanced the customer experience to achieve profitability. Recruited, developed, inspired, and promoted staff. Led customer-focused leadership training for ~eight staff annually. Conducted one-on-one coaching sessions and performance reviews. Analyzed and interpreted data on sales, key performance indicators (KPIs), and profit and loss (P&L) and presented results to leadership. Liaised with corporate leadership to review product flow, brainstorm sales opportunities, and plan visual merchandising. Opened and closed stores.· Exceeded customer survey goals—achieved 95%+ satisfaction· Generated $25K in sales revenue by providing bespoke group shopping experiences· Developed customer connections, created an environment for repeat business, engendered brand loyalty

Senior Assistant Store Manager

• 2010 - 2012

Assistant Store Manager

• 2007 - 2010

Real Estate Agent

• 1994 - 2009

As a licensed Real Estate Agent I represented buyers to find the best properties that meet their needs at the right price. I took clients to view properties , helped them make offers and negotiated terms for the purchase. In additions I worked with sellers to market their home for the best sales price by having a educated awareness of market conditions. -Delivered outstanding customer service resulting in client referrals. -Drafted and prepared offers and sales agreements as well as all paperwork involved in the real estate transaction. -Track and advise on the selling and closing process. -Generated leads and developed relationships with in the industry to assist in the sales process.

Mortgage Loan Processor

• 2000 - 2007

Prepared, audited, and submitted loan packages to lenders’ underwriting departments. Facilitated timely approvals and closing of loans. Liaised with loan originators, attorneys, appraisers, inspectors, and real estate agents. Ensured an exceptional client experience. Prepared, audited, and submitted loan packages to lenders’ underwriting departments. Facilitated timely approvals and closing of loans. Liaised with loan originators, attorneys, appraisers, inspectors, and real estate agents. Ensured an exceptional client experience.