Lynae Norman

Market Operations Manager at Rent Ready
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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Credentials

  • Interpersonal Communication
    LinkedIn
    Nov, 2021
    - Oct, 2024
  • Communicating with Confidence
    LinkedIn
    Oct, 2021
    - Oct, 2024

Experience

  • Rent Ready
    • United States
    • Facilities Services
    • 1 - 100 Employee
    • Market Operations Manager
      • Nov 2021 - Present

      -Optimize our contractor capacity by market on a daily, weekly, and monthly basis, using Power BI to drive data-based decision-making -Lead various iterations of operational best practices -Creative problem solving with sales and recruiting to navigate the balance of expanding into new markets and expanding our contractor network -Manage product expectations with our customers -Optimize our contractor capacity by market on a daily, weekly, and monthly basis, using Power BI to drive data-based decision-making -Lead various iterations of operational best practices -Creative problem solving with sales and recruiting to navigate the balance of expanding into new markets and expanding our contractor network -Manage product expectations with our customers

  • APM Terminals
    • Netherlands
    • Truck Transportation
    • 700 & Above Employee
    • Assistant Operations Manager, Terminal Support
      • Jun 2016 - Nov 2021

      -Advanced through multiple roles demonstrating agility, strong performance, and organizational commitment.-Dispatch and order labor for all departments including vessel, yard, rail, and gate operations-Manage and maintain work schedules and contract compliance for 200+ employees-Daily cross-functional team collaboration, remote and onsite, to meet labor demand deadlines.

    • Assistant Operations Manager, Reconciliation
      • Aug 2015 - Jun 2016

      -Served as a liaison for LA operations, billing, and the customer to establish billing documentation preparation.-Collected, analyzed, and evaluated operational data such as lift counts, breakbulk, detentions, and working time.-Identified and executed opportunities to enhance customer relationships and reporting processes.-Managed dispute investigations and escalations.

    • Analyst, Terminal Solutions Center
      • Jul 2012 - Aug 2015

      -Analyzed EDI data for cargo shipment status, holds, and releases. -Investigated and resolved booking and bill of lading issues for the customer.-Assisted truck drivers with expediting their import and export container loads.-Led onboarding of new customers by creating and covering system training, tools, and points of contacts.

  • Sunshower Farms L.L.C.
    • United States
    • Farming
    • 1 - 100 Employee
    • Digital Marketing Manager
      • Jul 2019 - Nov 2019

      -Designed the visual theme and content calendar -Designed the visual theme and content calendar

  • Pacific Sunwear
    • United States
    • Retail
    • Brand Representative
      • Jun 2007 - Jan 2010

      • Organized and set up promotional displays • Organized and set up promotional displays

Education

  • University of Cincinnati
    Bachelor, Business Administration Marketing and International Business
    2006 - 2010
  • MIT Sloan School of Management
    Digital Marketing Analytics
    2019 - 2020

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