Experience

The Nail Studio

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Nail Technician

  • Oct 2021 - Present

  Responsible for providing professional manicure & pedicure services to customers and ensure customer satisfaction by meeting all of the customers' needs. Also, promote additional services by increasing sales productivity by 5%, collecting payments, and complying with COVID-19 procedures to ensure equipment are thoroughly sanitized and deep cleaned in accordance with the health safety standards. Key Responsibilities: ●Swiftly and gently addressed any customer complaints or concerns. Responsible for providing professional manicure & pedicure services to customers and ensure customer satisfaction by meeting all of the customers' needs. Also, promote additional services by increasing sales productivity by 5%, collecting payments, and complying with COVID-19 procedures to ensure equipment are thoroughly sanitized and deep cleaned in accordance with the health safety standards. Key Responsibilities: ●Swiftly and gently addressed any customer complaints or concerns.



Banh Mi & Tea

• United States
• Restaurants
• 1 - 100 Employee

• Barista

  • Jun 2020 - Oct 2021

  Responsible for day-to-day executing store and tea operations including training & supervising employees in brewing preparation, following sanitation and safety procedures, handling store inventory, and providing friendly customer services while remaining calm during periods of high volume. Key Responsibilities: ●Fulfilled customer orders including hot & cold drinks, seasonal offerings, and over 20 food items. ●Managed the cash flow operations totaling from $1,000 - $2,000 per shift. Show less



Colonial Animal Hospital-1

• United States
• Veterinary Services
• 1 - 100 Employee

• Receptionist

  • Jul 2021 - Aug 2021

  Responsible for providing friendly customer services to clients and customers' pets while enhancing communications to customer inquiries by relaying the information to the veterinary medical staff. Also, verified identification & documentation of 40+ guests per shift, facilitated inbound and outbound calls per day, and processed veterinary services to ensure collection of payment from each client. Key Responsibilities: ●Provided administrative and clerical support via EMR systems. ●Smoothly managed the day-to-day front desk operations during a high-volume veterinary clinic. Show less



Amy Nail Lounge & Spa

• Receptionist

  • Apr 2020 - Jun 2020

  Responsible for warmly welcoming 20-30 guests per shift, coordinated check-in, collected payments, and redirect them to their nail technician. Also, provided excellent customer service with a helpful and friendly attitude, and maintained an organized, clean, professional workspace and waiting area. Key Responsibilities: ●Handling inbound and outbound calls through 3 phone lines and facilitated over 20+ calls per day with clients and staff. ●Update client records with contact and billing details, appointments, and services offered. Show less



King Crab

• United States
• Food Production
• 1 - 100 Employee

• Waitress

  • Jul 2018 - Oct 2018

  Responsible for serving lunch and dinner to 50-100 customers per shift and sympathetically greeted new and returning customers by developing relationships resulting in customer loyalty. Also, gain time management skills through working in a fast-paced environment and refine my ability to handle disgruntled customers, and worked to increase customer satisfaction. Key Responsibilities: ●Memorize over 30 menu items and seasonal items to be able to provide customized recommendations to guests. Show less