Help Desk Engineer

• Nov 2020 - Present

Technical Support Analyst

• Mar 2017 - Nov 2020

• Build Ubuntu and Windows Server 2016/2019 VMs deploying from templates. • Backup and restore VMs with Veeam. • Manage/troubleshoot user accounts for Windows, SSL-VPN, Linux permissions etc. • Respond to out of hours disk/web services alerts. • Maintain Confluence wiki.• Virtual worker.

Test lab Engineer

• Nov 2012 - Mar 2017

• Testing telecoms transmission equipment, maintaining documentation. • Deliver accurate reporting for internal and customer use. • Configure and retrofit BTS sites. • Devise new testing methodology. • Maintain test lab equipment and environment. • Regular refurbish of test lab to suit business need.

Import Operator

• Oct 2011 - Dec 2012

Import Clerk

• Mar 2011 - Nov 2011

RAN Installation & Maintenance Engineer

• Sep 2005 - Jan 2010

• Maintained transmission equipment for Orange network.• Troubleshoot point-to-point microwave link issues.• Perform hardware and software upgrades.• Provide phone and direct support for colleagues.• Develop and maintain rapport with Site Providers/Customers.• Liaise with customers on call quality issues.• Perform test-call drive surveys in response to customer needs and requests.• Self-sufficient engineer managing own time and resources.• Placements on Co-op phone to provide remote assistance to engineers and external contractors on site.• Coordinate upgrades from central switching office with staff in the field.