Lyka Obando

Senior Avaya and Verint Engineer at Zurich Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Skills

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Bio

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Credentials

  • Learning Markdown
    Lynda.com
    Jul, 2018
    - Oct, 2024
  • ACSS - Avaya Aura® Call Center Elite
    Avaya
    Oct, 2012
    - Oct, 2024
  • ACSS - Avaya Aura® Messaging
    Avaya
    Jul, 2012
    - Oct, 2024
  • ACSS - Avaya Modular Messaging with Avaya Message Store
    Avaya
    Mar, 2012
    - Oct, 2024
  • ACSS - Avaya Aura® Communication Manager and CM Messaging - Embedded
    Avaya
    Dec, 2011
    - Oct, 2024
  • ACIS - Avaya Aura® Communication Manager and CM Messaging – Embedded (R6.x)
    Avaya
    Aug, 2011
    - Oct, 2024
  • ACSS - Avaya IP Office™ Platform
    Avaya
    Jun, 2013
    - Oct, 2024
  • ACSS - Avaya Aura® Session Manager and System Manager
    Avaya
    Jan, 2013
    - Oct, 2024
  • ACIS - Avaya Communication Manager (5.2.1)
    Avaya
    Dec, 2010
    - Oct, 2024
  • Advanced Open Water Diver
    PADI
  • Open Water Diver
    PADI

Experience

  • Zurich Australia
    • Financial Services
    • 400 - 500 Employee
    • Senior Avaya and Verint Engineer
      • Jun 2021 - Present

  • Zurich Australia
    • Financial Services
    • 400 - 500 Employee
    • Technical Analyst
      • Nov 2019 - Apr 2021

  • Astreya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Incident Commander/Project Manager for end client Google, Inc.
      • Jun 2017 - Nov 2019

  • Direct Technologies Pty Ltd
    • Solutions Consultant
      • Jul 2016 - May 2017

  • Radiance Communications Pte Ltd
    • Singapore
    • Telecommunications
    • 1 - 100 Employee
    • Principal Engineer
      • Nov 2013 - Jul 2016

  • NxGen Communications Pte Ltd
    • Singapore
    • Technical Consultant
      • Nov 2010 - Nov 2013

  • DTSI Group (Diversified Technology Solutions International)
    • Philippines
    • Information Technology & Services
    • 1 - 100 Employee
    • Converged Solutions Engineer
      • Nov 2006 - Nov 2010

      Project Lead and Project Engineer • performs installation, configuration, upgrade and migration of Avaya IP telephony solution ranging from simple to complex and enterprise to call center set-up • resolves on-site issues and extends phone support to clients and engineers • assists the Project Manager on progress reports, issue reporting and project documentation • generates software licenses from PLDS and registers equipment to PSS • attends kick-off and technical meetings • prepares Method of Procedure as an implementation strategy • offers enablement of key features and add-ons that will maximize telephony service on end-users; and suggests workarounds on project challenges Show less

Education

  • Pamantasan ng Lungsod ng Maynila
    BS EcE, Electronics Engineering
    2001 - 2006
  • Immaculate Conception Parochial School
  • Immaculate Conception Parochial School

Community

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