Experience

Doosan Infracore International

• Manufacturing
• 1 - 100 Employee

• IT System Administrator

  • Feb 2014 - Present



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• IT Analyst

  • Sep 2012 - Feb 2014

  Technical Support Professionel: Deliver excellent technical support to Microsoft customers regarding the Microsoft Surface Tablet.Achieve and maintain service level statistics as defined.Deliver timely, accurate customer support & technical answers and providing a high degree of customer service satisfaction.

• Tech Support Level2

  • Sep 2012 - Feb 2014



Oracle Corp

• East-point Business Park Fairview Dublin3

• Field Services Engineer

  • Jan 2006 - Dec 2010

  Oracle Corp IT, January 2006 - December 2010 provides remote Desktop Support (PC hardware and software fault diagnosis and IT related issues) and Network Support to Oracle employees located abroad RESPONSIBILITIES: Support: 2nd level support on Windows platforms, with regard to both hardware and software fault diagnosis, together with support to any hardware device available as IT standard product at Oracle. Liaise with employees and suppliers to resolve issues assigned via Global Service Desk. Provide 2nd level Remote access and Telecommuting, Data connectivity support to mobile Smartphone and Videoconferencing support Good working knowledge of: - Outlook 2000/2003/2007 (Troubleshoot mail browser issues and Oracle Outlook Connector) ; - Mozilla Thunderbird mail (Troubleshoot mail issues). ; - Internet Explorer and Mozilla Firefox browsers (Troubleshoot browser issues) ; - MS Office 2000, 2003, 2007 - CISCO VPN client - Windows XP/ 2000, Vista, 7. Troubleshooting - McAfee / spyware removal ; - Resolve basic network connectivity issues (voice and data) ; - Wireless network issues troubleshooting - Data recovery/backups ; - WinZip/FTP software / CD/DVD burning software. Self-motivated individual with the ability to analyze data and select a course of action within defined processes and procedures Very good problem solving skills Friendly, professional and thorough approach, service oriented and very attentive and responsive to User Needs Monitor EMEA Ticket Resolution Queues,Troubleshoot, resolve and escalate user requests as required.Exercise judgment within defined processes and practices to provide operational support. Devise unique solutions to troubleshooting when accepted processes are not working. Complete user request/fault tickets in a timely manner, with updates twice daily, with escalation of issues if required.Develop Professional customer relationships, regular user update of ticket resolution, seek user confirmation of resolution prior to ticket closure



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Analyst

  • 2004 - 2005