Lydie Colleoc
Head of Customer Growth and Success at Extend- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Professional working proficiency
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Bio
Esha Bawa
I was lucky to have Lydie as my leader when I was a manager of client management. Lydie is thoughtful, diligent, and creative in the way she leads teams and drives value for the enterprise. She is overflowing with ideas on how to approach obstacles that comes naturally from her years of experience. Lydie cares about her team. She is personally invested in the growth of others and seeing them excel. In fact, because of her commitment and foresight, I was able to position and gain a promotional opportunity. She guided me every step of the way. I would leap at the opportunity to work with Lydie again.
Dan Puleri
I had the pleasure of working with Lydie for the past 6 years. First, to create solutions to address complex data servicing issues for large Global Fortune 500 clients and second to define a new sales and supplier/buyer segmentation approach to drive increased B2B charge volume. Lydie has always been a great partner for me and my team. She is razor focused on delivering impactful results for her clients and internal stakeholders. She is strategic, is an excellent collaborator, and displays a positive mindset even in the most challenging situations. She has been a pleasure to work with and would be an asset to any organization.
Esha Bawa
I was lucky to have Lydie as my leader when I was a manager of client management. Lydie is thoughtful, diligent, and creative in the way she leads teams and drives value for the enterprise. She is overflowing with ideas on how to approach obstacles that comes naturally from her years of experience. Lydie cares about her team. She is personally invested in the growth of others and seeing them excel. In fact, because of her commitment and foresight, I was able to position and gain a promotional opportunity. She guided me every step of the way. I would leap at the opportunity to work with Lydie again.
Dan Puleri
I had the pleasure of working with Lydie for the past 6 years. First, to create solutions to address complex data servicing issues for large Global Fortune 500 clients and second to define a new sales and supplier/buyer segmentation approach to drive increased B2B charge volume. Lydie has always been a great partner for me and my team. She is razor focused on delivering impactful results for her clients and internal stakeholders. She is strategic, is an excellent collaborator, and displays a positive mindset even in the most challenging situations. She has been a pleasure to work with and would be an asset to any organization.
Esha Bawa
I was lucky to have Lydie as my leader when I was a manager of client management. Lydie is thoughtful, diligent, and creative in the way she leads teams and drives value for the enterprise. She is overflowing with ideas on how to approach obstacles that comes naturally from her years of experience. Lydie cares about her team. She is personally invested in the growth of others and seeing them excel. In fact, because of her commitment and foresight, I was able to position and gain a promotional opportunity. She guided me every step of the way. I would leap at the opportunity to work with Lydie again.
Dan Puleri
I had the pleasure of working with Lydie for the past 6 years. First, to create solutions to address complex data servicing issues for large Global Fortune 500 clients and second to define a new sales and supplier/buyer segmentation approach to drive increased B2B charge volume. Lydie has always been a great partner for me and my team. She is razor focused on delivering impactful results for her clients and internal stakeholders. She is strategic, is an excellent collaborator, and displays a positive mindset even in the most challenging situations. She has been a pleasure to work with and would be an asset to any organization.
Esha Bawa
I was lucky to have Lydie as my leader when I was a manager of client management. Lydie is thoughtful, diligent, and creative in the way she leads teams and drives value for the enterprise. She is overflowing with ideas on how to approach obstacles that comes naturally from her years of experience. Lydie cares about her team. She is personally invested in the growth of others and seeing them excel. In fact, because of her commitment and foresight, I was able to position and gain a promotional opportunity. She guided me every step of the way. I would leap at the opportunity to work with Lydie again.
Dan Puleri
I had the pleasure of working with Lydie for the past 6 years. First, to create solutions to address complex data servicing issues for large Global Fortune 500 clients and second to define a new sales and supplier/buyer segmentation approach to drive increased B2B charge volume. Lydie has always been a great partner for me and my team. She is razor focused on delivering impactful results for her clients and internal stakeholders. She is strategic, is an excellent collaborator, and displays a positive mindset even in the most challenging situations. She has been a pleasure to work with and would be an asset to any organization.
Credentials
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Harvard Certification in Leadership Excellenc
Harvard UniversityOct, 2018- Nov, 2024
Experience
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Extend
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United States
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Financial Services
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1 - 100 Employee
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Head of Customer Growth and Success
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Nov 2020 - Present
Report into CEO. Lead a team focused on growth of newly signed banks, payment networks and fintech partnerships. Report into CEO. Lead a team focused on growth of newly signed banks, payment networks and fintech partnerships.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Vice President, Supplier Management Office & Program Insights
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Sep 2019 - Nov 2020
Recruited to lead newly created central utility team of seven to help prioritize and accelerate US B2B supplier payments growth by developing new buyer-supplier targeting and sales approach, and generating strategic insights to help advance client discussions, and deal structuring.
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Vice President, Account Development, Global Client Group
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Mar 2016 - Aug 2019
Promoted to develop and deliver Supplier Payment strategies to help retain and grow ~60 global Fortune 500 commercial payment client relationships. These are largest and most strategic commercial customers around the globe. Responsible for identifying new business and partnership opportunities, developing client management teams of 13 individuals and deepening customer relationships.
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Director, Account Development, Global Client Group
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Oct 2011 - Feb 2016
Responsible for virtual team to help drive profitable growth and retain Global Fortune 500 client relationships in commercial payments space.
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Director, Business Development, Global Network Services
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Apr 2007 - Oct 2011
Responsible for growing network business across Citibank and Bank of American with focus on driving new consumer card acquisitions and optimizing existing portfolio performance.
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Director, Consumer Card Acquisition, Cobrand Cards
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Jan 2003 - Apr 2007
Managed team responsible for driving consumer Cobrand acquisitions through direct mail and outbound telemarketing.
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Senior Marketing Manager, Early Tenure Marketing, Consumer Card Services
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Feb 2000 - Dec 2002
Responsible for increasing long term account profitability by driving early cardmember performance through developing new ROI based segmentation strategy, leading a cross functional team to develop and maintain a customer relationship management database, designing and implementing card usage campaigns.
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Senior Marketing Manager
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Mar 1998 - Feb 2000
Responsible for managing all aspects of the Merchant Bonus Point Program, including growth strategy, revenue generation optimization, operations, branding and capabilities design.
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Education
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Columbia Business School
Master of Business Administration - MBA, Finance and Marketing -
Nanzan University
Certificate of Advance Japanese Studies, Japanese Language and Culture -
New York University
Bachelor of Arts - BA, Romance Languages, Literatures, and Linguistics and Japanese Language