Lydia Valdez, MPA
Director of Customer Success at Iron Health- Claim this Profile
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Bio
Trent Lowe
I had the pleasure of working with and for Lydia for nearly 3 years. She’s the consummate professional in every way - respectful, caring, and has the horsepower to do incredible things. Her mighty team launched the framework, analytics, and day-to-day playbook for a new subset of customers at Carbon for an entirely new product in record time. Her strategic eye for the market steered us down a path where 87% customer retention was the norm and upsells were frequent. She became the company’s go-to person for tough customer situations. Her forethought on internal department networking between, sales, customer service, contracts, infosec, and accounting and billing was a master class on how to succeed in healthcare. She was invaluable. Combining that with her humble attitude and calling her a team player is an understatement. She makes people feel honored, cared for, and appreciated. These subtle, but essential attributes allowed her to build the highest-performing team in the org. I have no doubt she can do that anywhere. You can not only count on her when times are tough, but you’ll be asking for her advice.
Jocylyn Corpuz
During my career I’ve rarely came across real professionals like Lydia. I had the opportunity of working with Lydia at both Crossover Health and Carbon Health and I have to say, I’ve never seen anyone before handing multiple and complex projects like her, especially crisis management. Lydia is a leader who helps others around her grow. She mentored me during our time together and demonstrates honesty, passion and transparency in her work and how she manages her team. Lydia earns my highest recommendation not just as a thoughtful leader but as a team player as well.
Trent Lowe
I had the pleasure of working with and for Lydia for nearly 3 years. She’s the consummate professional in every way - respectful, caring, and has the horsepower to do incredible things. Her mighty team launched the framework, analytics, and day-to-day playbook for a new subset of customers at Carbon for an entirely new product in record time. Her strategic eye for the market steered us down a path where 87% customer retention was the norm and upsells were frequent. She became the company’s go-to person for tough customer situations. Her forethought on internal department networking between, sales, customer service, contracts, infosec, and accounting and billing was a master class on how to succeed in healthcare. She was invaluable. Combining that with her humble attitude and calling her a team player is an understatement. She makes people feel honored, cared for, and appreciated. These subtle, but essential attributes allowed her to build the highest-performing team in the org. I have no doubt she can do that anywhere. You can not only count on her when times are tough, but you’ll be asking for her advice.
Jocylyn Corpuz
During my career I’ve rarely came across real professionals like Lydia. I had the opportunity of working with Lydia at both Crossover Health and Carbon Health and I have to say, I’ve never seen anyone before handing multiple and complex projects like her, especially crisis management. Lydia is a leader who helps others around her grow. She mentored me during our time together and demonstrates honesty, passion and transparency in her work and how she manages her team. Lydia earns my highest recommendation not just as a thoughtful leader but as a team player as well.
Trent Lowe
I had the pleasure of working with and for Lydia for nearly 3 years. She’s the consummate professional in every way - respectful, caring, and has the horsepower to do incredible things. Her mighty team launched the framework, analytics, and day-to-day playbook for a new subset of customers at Carbon for an entirely new product in record time. Her strategic eye for the market steered us down a path where 87% customer retention was the norm and upsells were frequent. She became the company’s go-to person for tough customer situations. Her forethought on internal department networking between, sales, customer service, contracts, infosec, and accounting and billing was a master class on how to succeed in healthcare. She was invaluable. Combining that with her humble attitude and calling her a team player is an understatement. She makes people feel honored, cared for, and appreciated. These subtle, but essential attributes allowed her to build the highest-performing team in the org. I have no doubt she can do that anywhere. You can not only count on her when times are tough, but you’ll be asking for her advice.
Jocylyn Corpuz
During my career I’ve rarely came across real professionals like Lydia. I had the opportunity of working with Lydia at both Crossover Health and Carbon Health and I have to say, I’ve never seen anyone before handing multiple and complex projects like her, especially crisis management. Lydia is a leader who helps others around her grow. She mentored me during our time together and demonstrates honesty, passion and transparency in her work and how she manages her team. Lydia earns my highest recommendation not just as a thoughtful leader but as a team player as well.
Trent Lowe
I had the pleasure of working with and for Lydia for nearly 3 years. She’s the consummate professional in every way - respectful, caring, and has the horsepower to do incredible things. Her mighty team launched the framework, analytics, and day-to-day playbook for a new subset of customers at Carbon for an entirely new product in record time. Her strategic eye for the market steered us down a path where 87% customer retention was the norm and upsells were frequent. She became the company’s go-to person for tough customer situations. Her forethought on internal department networking between, sales, customer service, contracts, infosec, and accounting and billing was a master class on how to succeed in healthcare. She was invaluable. Combining that with her humble attitude and calling her a team player is an understatement. She makes people feel honored, cared for, and appreciated. These subtle, but essential attributes allowed her to build the highest-performing team in the org. I have no doubt she can do that anywhere. You can not only count on her when times are tough, but you’ll be asking for her advice.
Jocylyn Corpuz
During my career I’ve rarely came across real professionals like Lydia. I had the opportunity of working with Lydia at both Crossover Health and Carbon Health and I have to say, I’ve never seen anyone before handing multiple and complex projects like her, especially crisis management. Lydia is a leader who helps others around her grow. She mentored me during our time together and demonstrates honesty, passion and transparency in her work and how she manages her team. Lydia earns my highest recommendation not just as a thoughtful leader but as a team player as well.
Credentials
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Certified Corporate Wellness Specialist
Corporate Health & Wellness AssociationMay, 2017- Oct, 2024
Experience
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Iron Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Customer Success
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Jun 2023 - Present
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Carbon Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Director of Customer Success (42% Reduction in force)
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Nov 2021 - Mar 2023
Managed customer performance objectives and lead our Customer Success division for subscription enterprise partners. Arrived as our first Director of Partnerships for Healthcare Systems and quickly launched the award winning COVID Ready solution implementation requirements and client management philosophy for employers in a dual role until fully transitioning in August of 2020. Implementation included: the scope of Customer Success, client management philosophy; end-to-end client journey from sales to upsells and renewals, life-cycles, and scalable frameworks for high velocity growth. Show less
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Director of Implementation and Customer Success
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Aug 2020 - Nov 2021
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Partnership Account Director
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Feb 2020 - Aug 2020
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Associate Principal
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2014 - Feb 2020
2-time recipient of Crossover's Eddie Award (2019, 2017). Managed complex, multi-geographical customers based in Silicon Valley. Highly skilled at building trust and executing account deliverables from post-sales, implementations, product expansion, and account renewals. Highlights: - Served as a critical senior Associate focused on driving customer relationships towards relevant solutions within Crossover's healthcare model. - Implemented the near-site account manager role in 2015 and launched 6 of the initial near-site clients from 2015 to 2016. - Successfully lead and executed contract renewals in 2019 for year-3 clients thereby securing revenue for subsequent years and retaining client relationships. - In 2019, expanded product services by introducing Crossover's first Health Risk Assessment (HRA) solution for a key account supporting over 8,500 domestic lives. Show less
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Health Center Group Manager for Cisco
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Aug 2011 - Jul 2014
Organizational focus was placed on providing the best-in-class primary and integrative healthcare solutions for the Cisco client in managing their primary care facility, LifeConnections Health Center and The Clinic at RTP. The LifeConnections Health Center was accredited by Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) for our commitment to high quality of care and substantial compliance in the Patient Centered Medical Home category (2013). Highlights: - Hired 90% of clinical and 70% of front-line staff while effectively leading direct reports for required objectives and deliverables in a performance based environment. - Implemented and chaired QI Committee aimed to ensure quality outcomes for both operations and clinic care. - Supported and recommended integrative operations for service partners including, Western Dental, Redbrick, and Stanford Dermatology Telederm projects, enabling Cisco to meet innovation objectives. - Collaboratively partnered with the Lead Medical Director and clinical operations to drive patient satisfaction, increase access to care, and improve referral management systems while maintaining an overall patient satisfaction rating over 95%. - Implemented collections working within a standardized system that has increased recoveries over 49% in less than 9 mos. - Served on the national Patient Platinum Service Committee focused on enhancing the patient experience in a patient centric model and lead the pilot program at the Cisco site. Show less
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Romie Lane Pediatric Group, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Practice Manager
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Jun 2004 - Aug 2011
Romie Lane Pediatrics Group (RLPG) is known for its legacy status in Salinas, CA serving the residents of Monterey County. For over 40+ years, the providers of the RLGP have been a pillar for families and friends of the community. Families have been known to travel hours to see their favorite provider and experience the personal touch of the wellness team. The hospital community has known the RLPG practice to be the group to see-always friendly and willing to take good care of anyone. Highlights: - Recruited and trained 95% of the current staff resulting in less than 7% turnover rate in the last 6 years. - Designed and managed facilities improvement project aimed at improving efficiency and quality care for patients. - Lead the implementation of the electronic practice management system for over 9,000 active patients and built internal operational procedures conducive for pediatric private practice. - Developed internal collection systems resulting in improved cash flow consistently for the past 5 years. - Established a patient relations program reinforcing the patient and physician relationship and lowering exposure to liability. - Coordinated annual safety trainings as mandated by OSHA and government insurance contracts, manage all personnel records, and insurance credentialing for providers. Show less
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Education
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University of San Francisco
BS, Organizational Behavior and Leadership -
University of San Francisco
MPA, HSA
Community
