Policy Systems Manager

• Jan 2023 - Present

Paediatric Governance Manager

• May 2018 - Jan 2023

As Governance Lead I have a key part to play in developing a proactive, open learning and improvement culture. This involves delivering a range of quality governance activities across the Paediatric Department to ensure compliance with the Trust’s governance and risk framework. This includes effective complaint handling, gathering patient feedback, patient safety, incident reporting and meeting the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission and contributing significantly to the development and maintenance of a robust governance and risk framework, leading specific projects and developments as directed by the Clinical Director and the Head of Nursing.I Monitor and report on performance for Paediatrics against Trust and local key performance indicators and standards, providing support to specialities as appropriate to achieve against those indicators. Provide expert governance advice and support, including monthly reports and analysis of key issues as necessary. Show less

Risk Management Co-ordinator

• Oct 2015 - May 2018

I currently work within the Risk & Patient Safety team and support the Clinical Risk Manager in the administration of managing of the Serious Untoward Incident database and ensuring the reporting requirements to the Clinical Commissioning Groups, NHS Commissioning Board National Reporting & Learning & Foundation Trust Monitor are met.Duties Include:In conjunction with the Associate Director of Nursing and the Head of Risk & Patient Safety, review and submit appropriate evidence for CQC outcomes ensuring evidence submitted meets the required standard and provides assurance of compliance.Responsible for the co-ordination, analysis & distribution of risk management data to identify Trustwide trends and the provision of confidential risk management information to Associate Directors and Heads of Service in support of the local clinical governance processes.In conjunction with the Head of Patient Safety and other members of the Patient Safety team, to prioritise incident reports and liaise with managers, identifying risk management issues and areas for action & investigation, assisting in implementation of changes in practice.To provide specialist advice in order to support departments and services in applying robust methods, e.g. Root Cause Analysis (RCA), to the review of all “significant” adverse events to support recommendations for learning.Contribute to the design and operational management of the incident reporting and risk register system Datix, to the level of system administrator. This includes security, coding, data capture, data storage and data analysis along with knowledge of how the underpinning business processes are configured.In conjunction with the Head of Risk and Patient Safety, to assist in managing the process when an Inquest has been opened into the death of a patient, identifying any risk management issues and assessing the risk to the Trust reputation. Show less

Legal Services Assistant

• Mar 2014 - Oct 2015

I work as part of the Legal Services Department to manage clinical and non-clinical claims from receipt to settlement. In addition I also assist in the administration of Inquests, and attend Inquests to represent the Trust, as well as other ad hoc legal matters.Duties Include:Analysis of letters from solicitors, or direct from patients, identification of the key issues raised and review of the relevant healthcare records, and assignment of a risk grading that is constantly reviewed during the investigation process.Obtaining reports, comments and other relevant documentation from staff within the Trust as necessary in order to fully investigate allegations and as directed by the NHSLA and solicitors appointed by themDeciding in conjunction with the Legal Services Manager, which claims require reporting to the NHSLA, and to report the same in accordance with current NHSLA guidelines. This includes the preparation of a preliminary analysis for each case report, with an assessment of liability, estimate of quantum and chronology of the care provided.To assist the Legal Services Manager in the administration and file management of Inquests within the related rules and regulations of the Coroner and Justice Act 2009.To attend and represent the Trust at Inquests and court hearings, as necessary and to report back on proceedings.Meet with the deceased’s relatives to discuss any concerns or queries that are not within the remit of an Inquest, and ensure that these are reported to and followed up by the appropriate departmentTo assist in the administration of other ad hoc legal matters as required, including Access to Health Records requests and other general healthcare/legal enquiries working within the guidelines of the Data Protection Act 1998, Freedom of Information Act 2000, Access to Health Records Act 1990 and Pre-Action Protocol. Show less

Resourcing Officer

• Nov 2013 - Mar 2014

I am currently working as a Resourcing Officer at Southend University Hospital.I am responsible for the end to end Recruitment activity for Corporate Services, Theatres & Critical Care Business Units. Duties include:• Accountable for all Recruitment Activity in allocated Business Unitsonline• To oversee and assist with all aspects of the Recruitment process involving the use of NHS Jobs, ESR, IJES and the DBS electronic system • Provide specialist advice and guidance around best practise in Recruitment• Responsible for the training of all Administration staff within the Team• Provide support and participate on the interview panel at the Departments request• Managing the pre-employment process which includes; supervising the Recruitment Administrators during this process and providing guidance throughout to ensure the best candidate experience• Scheduling interviews for the Department• Provision of sensitive information such as poor references and making judgements on complex situations including withdrawing candidates• Entering into salary negotiations and verifying current salaries of internal staff on ESR• Checking all legal documentation; offers of employment and contract letters before they are sent out to the candidate and Hiring Manager• Working to and meeting Service Level Agreements• Advertising new vacancies on NHS Jobs and other external sources if required• Collate and record information on Recruitment activity for a monthly report• Act as the Level 1 user of the online UK Border Agency sponsorship system for migrant workers. This includes ensuring that all current employees have the appropriate Right to Work in place and maintaining its validity and applying for Tier 2 Certificates of Sponsorships where necessary• Managing the Redeployment process for all employees deemed 'At Risk' • Managing and maintaining a record of all employees working on a fixed term contract or internal secondment. Show less

Resourcing Administrator

• Sep 2012 - Nov 2013