Experience

Kasha Global, Inc.

• Kenya
• Retail
• 100 - 200 Employee

• CUSTOMER CARE OFFICER

  • Sep 2020 - Present



MUGOYA VEGETABLE SHOP LTD

• Nairobi, Kenya

• CUSTOMER RELATIONS OFFICER

  • Aug 2019 - Sep 2020

  The following were my duties:  maintaining different clients’ accounts through ensuring that they clear their debts on time.  Operating main telephone which includes transferring calls and taking messages from clients handling complaints from clients  Telesales and marketing  Forwarding emails to relevant departments and clients outside the organization  Visiting clients on a one to one basis to sell our products as well as cater for their needs. (B2B Sales)  Issuing of cheques and other documents to clients and further maintain the filling system for the organization  Preparing of invoices and delivery notes for different accounts.  Input of data using the tally and EnQuest database  Photocopying and printing of documents.  Meeting different clients pitching our products to them and maintaining good relationship between the clients and the organization itself.



Beyond Zero Secretariat

• Kenya

• Intern Communication and Public relations

  • Oct 2018 - Feb 2019

  Worked at Beyond Zero Secretariat as an intern in the Public Relations Office where I was engaged in various activities such as:  Responding to telephone calls for the department.  Writing of reports and articles for the Secretariat  Giving directions to clients.  Researching on issues that relate with the Secretariats obligations.  Handling clients’ issues and queries  Writing speeches for the First Lady of the Republic of Kenya  Photography  Media relations  Social media management.



Dafabet kenya

• nairobi kenya

• Customer Service Representative

  • Mar 2017 - Jan 2018

  Worked in Dafabet Kenya as a Customer Support Representative.  Maintaining both inbound and outbound calls  Telesales  Writing Weekly and Monthly reports  Maintaining Social Media platforms.  Experience in the use of the Zendesk system. Worked in Dafabet Kenya as a Customer Support Representative.  Maintaining both inbound and outbound calls  Telesales  Writing Weekly and Monthly reports  Maintaining Social Media platforms.  Experience in the use of the Zendesk system.



NATIONAL COUNCIL FOR PERSONS WITH DISABILITIES

• Nairobi, Kenya

• COMMUNICATION INTERN

  • Jan 2014 - Apr 2014

  Worked at the National Council for Persons with Disabilities as an intern in the public relations office where I was engaged in various activities such as:  Responding to telephone calls for the department.  Issuing of the IEC materials to different clients.  Handling clients’ issues and queries  Writing of reports and articles for the council  Giving directions to clients.  Researching on issues that relates with the council’s obligations. Worked at the National Council for Persons with Disabilities as an intern in the public relations office where I was engaged in various activities such as:  Responding to telephone calls for the department.  Issuing of the IEC materials to different clients.  Handling clients’ issues and queries  Writing of reports and articles for the council  Giving directions to clients.  Researching on issues that relates with the council’s obligations.