Lydia Sutton
Service Management Practice Manager at King's Service Centre- Claim this Profile
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Bio
Martin Stockdale
Lydia has a very methodical approach to work, this helped her set up an operations team in S&N, using ITIL principles, which was new to the business. Through her efforts ITIL was adopted as the approach across the whole global business IT department. Lydia always puts the users first, and ensures they have a great experience, normally over delivering on expectations. Working alongside Lydia was a great experience
Matt Perry
Lydia is a tough but extremely fair manager who demands excellence from her direct reports and holds them accountable for maintaining a high level of professionalism, quality and consistency in their work.
Martin Stockdale
Lydia has a very methodical approach to work, this helped her set up an operations team in S&N, using ITIL principles, which was new to the business. Through her efforts ITIL was adopted as the approach across the whole global business IT department. Lydia always puts the users first, and ensures they have a great experience, normally over delivering on expectations. Working alongside Lydia was a great experience
Matt Perry
Lydia is a tough but extremely fair manager who demands excellence from her direct reports and holds them accountable for maintaining a high level of professionalism, quality and consistency in their work.
Martin Stockdale
Lydia has a very methodical approach to work, this helped her set up an operations team in S&N, using ITIL principles, which was new to the business. Through her efforts ITIL was adopted as the approach across the whole global business IT department. Lydia always puts the users first, and ensures they have a great experience, normally over delivering on expectations. Working alongside Lydia was a great experience
Matt Perry
Lydia is a tough but extremely fair manager who demands excellence from her direct reports and holds them accountable for maintaining a high level of professionalism, quality and consistency in their work.
Martin Stockdale
Lydia has a very methodical approach to work, this helped her set up an operations team in S&N, using ITIL principles, which was new to the business. Through her efforts ITIL was adopted as the approach across the whole global business IT department. Lydia always puts the users first, and ensures they have a great experience, normally over delivering on expectations. Working alongside Lydia was a great experience
Matt Perry
Lydia is a tough but extremely fair manager who demands excellence from her direct reports and holds them accountable for maintaining a high level of professionalism, quality and consistency in their work.
Credentials
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ITIL 4 ® MANAGING PROFESSIONAL CPD
AXELOS Global Best PracticeNov, 2020- Oct, 2024
Experience
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King's Service Centre
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United Kingdom
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Information Services
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100 - 200 Employee
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Service Management Practice Manager
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Feb 2023 - Present
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IT Change Manager
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Apr 2018 - Feb 2023
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New Look
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United Kingdom
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Retail
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700 & Above Employee
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IT Change and Problem Manager
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Sep 2014 - Apr 2018
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Swinton Group
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United Kingdom
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Insurance
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700 & Above Employee
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ITIL Process Manager
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Apr 2012 - Sep 2014
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Logica
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Service Provision Manager
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Jan 2011 - Apr 2012
Jointly responsible for service delivery to the clients, with the Client Services Manager to ensure the seamless delivery of component services to the customer across multiple service lines including; service desk, incident management, problem management, application and database management, infrastructure management. In addition, ensuring that all ITIL processes are carried out effectively and supporting the transition of services into production. Jointly responsible for service delivery to the clients, with the Client Services Manager to ensure the seamless delivery of component services to the customer across multiple service lines including; service desk, incident management, problem management, application and database management, infrastructure management. In addition, ensuring that all ITIL processes are carried out effectively and supporting the transition of services into production.
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Smith+Nephew
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United Kingdom
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Medical Equipment Manufacturing
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700 & Above Employee
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Group Manager, IT Service Management - IS Global Vendor Management Department
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Aug 2009 - Jun 2010
Transition and operation of IT services to outsourcer and ensuring the delivery of efficient and effective global services of: Service Desk, Incident, Problem and Change Management, Asset and Configuration Management and Security Administration, to agreed budget and SLAs.
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Director, Global Operations - Global IS Technical Services
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May 1996 - Jul 2009
- Leading and developing the Production Support, SAP Basis & Security and Change managment sections within the Technical Services area of the Global IS department, with the primary aim of ensuring the availability of the production systems and infrastructure to agreed service levels and cost. - Service management of several vendors of outsourced services; Wide Area Network, Email hosting, SAP Operations and Hosting, AS/400 Managed Service and Hosting.
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Education
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1976 - 1983
Foyle and Londonderry Grammar
Community
