Experience

Rock Valley College

• United States
• Higher Education
• 300 - 400 Employee

• Tenured Professor - Business

  • Aug 2002 - Present

  Advance educational opportunities for students by developing and implementing courses leading to Associate degrees in business administration and office technology. Create multiple instructional formats including lecture, discussion, online, and hybrid to engage and retain students. Offer instruction and guidance to students in a range of business related and Microsoft Office courses. Regularly augment subject matter knowledge through professional activities such as attending the Economics Professor’s Conference at the St. Louis Federal Reserve and the Working Connections IT Conference. Selected Accomplishments: • Innovated unique course content based on current events and community task force input to promote student engagement. • Fostered individualized learning needs in the creation of distinctive classes, including coursework for reading limited students. • Boosted institutional resources, generating approximately $414,163 in tuition revenue from personally teaching 264 classes (792 credit hours) totaling 5,280 students. • Promoted the use of creative instructional design by teaching 17 unique classes encompassing diverse presentation modes including face to face, distance learning/internet based, and hybrid. • Taught a wide range of classes including Introduction to Business, Introduction to Organizational Behavior, Human Relations in Business, Economics for Business, Principles of Management, Business Communications, Professional Development, Introduction to Health Information Systems, Microsoft Applications, Post Advanced Microsoft Applications, Advanced Spreadsheet Operations, Document Preparation and Design, Advanced Document Preparation and Design, Office Technology Practicum, Office Procedures, Computer Keyboarding, and Office Internships. Show less



United Airlines / Barron's Consulting

• Greater Chicago Area

• Instructional Designer / Project Manager

  • Jan 1999 - Sep 2001

  Supported worldwide operations in the development and revision of task based courses, integrating new procedures and company initiatives into existing formats. Developed course content to address verbal and non-verbal communications, customer service, conflict management, team building, stress management, policies/procedures, product knowledge, and basic selling skills. Trained subject matter experts in instructional design procedures, writing fundamentals, and word processing. Created training content for gate agents regarding the use of the proprietary airline software. Produced camera ready print based materials. Selected Accomplishments: • Augmented client satisfaction via technical training for lobby, gate, and ticketing customer service representatives transitioning to a radically different software platform. • Designed, developed, and produced print and computer based training, including instructor manuals, student guides, quick reference guides, and other job aids. • Innovated instructional methods via the integration of multimedia training into instructor led courses. • Advanced knowledge regarding new international accounting procedures for new and experienced representatives for air freight operations at several Latin American locations Show less



Various

• Additional Experience

  • Jan 1990 - May 1999

  Marketing Coordinator | RAMP, Inc. Trainer| Computer Education Center Trainer (contract)| Rock Valley College Instructional Designer/Project Manager (contract)| Sbarro/Arthur Andersen & Co/Kraft Food Service Instructional Designer| Arthur Andersen & Co. Sales Forecaster| Newell Corporation Marketing Coordinator | RAMP, Inc. Trainer| Computer Education Center Trainer (contract)| Rock Valley College Instructional Designer/Project Manager (contract)| Sbarro/Arthur Andersen & Co/Kraft Food Service Instructional Designer| Arthur Andersen & Co. Sales Forecaster| Newell Corporation