Experience

Movement for Life Physical Therapy

• United States
• Physical, Occupational and Speech Therapists
• 1 - 100 Employee

• Office Manager

  • Apr 2021 - Present

  •Provide Front office Management for a Physical Therapy location which includes five physical Therapists •Coordinate with the HR Department to make sure all employees complete proper hiring or exit paperwork. •Advise patients of insurance copay amounts and contact health insurance companies for authorization as needed •Exceed at scheduling 200+ patients weekly with an excellent referral growth •Manage day-to-day office functions such faxing, copying and filing •Provide Front office Management for a Physical Therapy location which includes five physical Therapists •Coordinate with the HR Department to make sure all employees complete proper hiring or exit paperwork. •Advise patients of insurance copay amounts and contact health insurance companies for authorization as needed •Exceed at scheduling 200+ patients weekly with an excellent referral growth •Manage day-to-day office functions such faxing, copying and filing



AdventHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Front Office Assistant

  • Nov 2019 - Apr 2021

  •Provide administrative support to Primary Care Behavioral Health department within Advent Health •Utilize Athena and phreesia for patient scheduling, check-ins and check-outs •Advised patients of insurance copay amounts and contacted health insurance companies for approval when necessary •Confirmed appointments scheduled for the following business day as well as offer appointments to patients neecling urgent care •Maintained patient confidentiality within the scope of all practices I supported Show less



Mission Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Oct 2018 - Jul 2019

  • Provide administrative support to Director, Project Managers and all other staff within the Regional Facilities Department • Coordinate meetings for Facilities Department with both outside vendors and internal employees • Utilize Ascend, Infor Lawson and Mission analytics to compile data to provide spreadsheets, graphs and power points for projects • Assist In House Construction with upkeep of confidential Personnel Files to include time off requests, medical notes and corrective actions • Serve as a Liaison for all new company standards and HCA transitions within Facilities Department Show less



Veterinary Emergency Referral Center

• Pensacola, FL

• Veterinary Receptionist/Assistant

  • Sep 2017 - Aug 2018

  • Completed daily activities which included scheduling patient appointments, checking and replying to business email, and completing deposit count • Completed patient check-ins and discharges while providing excellent customer service • Was the point of contact for clients while enforcing payment options in an empathetic manner • Assisted Veterinarians and Technicians with excellent patient care while executing stressful situations • Completed daily activities which included scheduling patient appointments, checking and replying to business email, and completing deposit count • Completed patient check-ins and discharges while providing excellent customer service • Was the point of contact for clients while enforcing payment options in an empathetic manner • Assisted Veterinarians and Technicians with excellent patient care while executing stressful situations



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Service Representative

  • May 2014 - Oct 2016

  • Assisted Credit Union Members with their banking needs in Contact Center • Fielded an average of 150+ customer service calls per day in a friendly and engaging manner • Informed members about promotions that would bring a positive experience for them financially • Completed membership and mortgage applications daily while gathering secure personal information from the member • Confirmed that appropriate changes were made to resolve members' concerns in a respectful, empathetic way Show less



Southeastern Container

• Enka, North Carolina

• Human Resources Assistant

  • Mar 2013 - May 2014

  • Served as the Coordinator to the President and all management for the company while also responding to plant employees in an urgent manner with any questions or needs • Directed and coordinated activities to include corporate luncheons, United Way Campaign, American Red Cross Blood Drive, Annual Wellness Fair and Day of Caring • Completed weekly payroll for company plant to include 7 locations within the US • Provided assistance with Workers Compensation and FMLA paperwork as well as completing New Hire paperwork to include Health Care plans and coverage • Designed electronic file systems and maintained electronic and paper files with upmost confidentiality Show less



Cato Fashions

• Pensacola, FL

• Store Manager

  • Jul 2008 - May 2011

  • Completed employee training while building and motivating all staff within my store • Assisted customers with any concerns or needs and addressed those concerns with my associated for future awareness • Completed scheduling, hiring, terminating, new orientation and company policies and compliance paperwork for employees • Exceeded yearly sales goals within our district from 2010 to 2011 making the store a $1,000,000 store • Engaged all of my employees in both work and in the community to include fashion shows for young adults with disabilities and assist churches with clothing donations Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Non-Destructive Inspection Technician

  • Mar 1996 - Sep 2002

  • Inspected for cracks on aircraft parts through various techniques to include MRI, fluorescent penetration, ultrasound, radiographs • Completed oil samples on engines to test for contamination • Inspected for cracks on aircraft parts through various techniques to include MRI, fluorescent penetration, ultrasound, radiographs • Completed oil samples on engines to test for contamination