Experience

BCS-Business Continuity Solutions

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Strategic Account Manager

  • Feb 2017 - Present

  Conduct research to analyze market trends, customer behavior, and competitive landscape, and prepare reports by collecting, analyzing, and summarizing data Support the Director in evaluating and establishing the marketing plan and strategy by assembling and analyzing sales forecasts, setting objectives, planning and organizing promotional presentations, and updating calendars Communicate campaign objectives, timelines, and deliverables to the sales team, and provide instructions for use or promotion Plan and manage meetings, events, conferences by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists. Operating as the lead point of contact for all matters specific to strategic accounts Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including negotiating contracts and agreements to maximize profit Timely and successful delivery of projects according to customer needs and objectives Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner Making the client aware of other services and actions that may lead to greater success Keeping up on trends, changes, and competitor actions that might affect the client Providing progress reports to clients and upper management



First Advantage India

• India
• Human Resources Services
• 200 - 300 Employee

• Background Verification executive

  • Sep 2013 - Mar 2015

  Managing inbound/outbound calls for Employment, Education, Reference, and Licensing Verifications Maintaining effective record-keeping for all calls handled. Ensure all verifications sent out are followed upon in a timely manner. Communicate effectively and efficiently to all parties involved in obtaining verification information. Guarantee daily, weekly and monthly goals are met. Work Allocation to in-house Verifiers & Field Verifiers. Team Coordination. Email Communication. Managing inbound/outbound calls for Employment, Education, Reference, and Licensing Verifications Maintaining effective record-keeping for all calls handled. Ensure all verifications sent out are followed upon in a timely manner. Communicate effectively and efficiently to all parties involved in obtaining verification information. Guarantee daily, weekly and monthly goals are met. Work Allocation to in-house Verifiers & Field Verifiers. Team Coordination. Email Communication.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Executive

  • Oct 2012 - Jul 2013

  Responsible for diagnosing & resolving hardware, software & end-users problems. Acting as the first point of contact for all IT & technical queries Monitor and maintain video conferencing facilities and communicating with third party technical specialists. Provide secondary support for LAN administration. Generate high-quality technical reports for the DOW chemical development projects, customer call report; to conduct technical symposiums for the industry meetings and at the customer side, and to prepare technical literature/publications. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and chat.