Lydia Roberts
Front Of House Supervisor at Wells and Co.- Claim this Profile
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Bio
Credentials
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Digital Marketing Internship Programme
Girls in MarketingSep, 2023- Oct, 2024
Experience
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Wells and Co.
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United Kingdom
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Hospitality
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1 - 100 Employee
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Front Of House Supervisor
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Nov 2021 - Present
Currently employed as a part-time Supervisor, responsible for organising and managing shifts, providing high quality customer service, training employees and undertaking basic managerial responsibilities when needed. Bar work, food running and communicating with customers. Currently employed as a part-time Supervisor, responsible for organising and managing shifts, providing high quality customer service, training employees and undertaking basic managerial responsibilities when needed. Bar work, food running and communicating with customers.
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Girls in Marketing
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Digital Marketing Intern
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Sep 2023 - Sep 2023
Completing Girls in Marketing three day virtual internship programme. Attending workshops to enhance digital marketing and employability skills across areas such as; SEO, brand building, coding, video marketing, marketing strategy and personal branding. Completing Girls in Marketing three day virtual internship programme. Attending workshops to enhance digital marketing and employability skills across areas such as; SEO, brand building, coding, video marketing, marketing strategy and personal branding.
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Hire Coordinator
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Jun 2023 - Sep 2023
A seasonal summer role working as the Hire Coordinator for Hut 62 (Isles of Scilly) , a boat, kayak and paddle board hire company. Responsibilities included organising bookings, scheduling hires to other islands, customer service including safety briefings, admin of payments and updating social media channels. A seasonal summer role working as the Hire Coordinator for Hut 62 (Isles of Scilly) , a boat, kayak and paddle board hire company. Responsibilities included organising bookings, scheduling hires to other islands, customer service including safety briefings, admin of payments and updating social media channels.
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Social Media and Membership Administrator
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Nov 2020 - Jul 2021
I am responsible for communicating with customers across social media platforms, working closely with the digital marketing manager to schedule content to be posted. Additionally, I ensure admin tasks such as packaging orders, creating memberships and banking receipts/costs are all up to date. This allows changes to be identified in the future to generate more revenue. This Girl Runs was established in 2017 and is based in Leamington Spa. I am responsible for communicating with customers across social media platforms, working closely with the digital marketing manager to schedule content to be posted. Additionally, I ensure admin tasks such as packaging orders, creating memberships and banking receipts/costs are all up to date. This allows changes to be identified in the future to generate more revenue. This Girl Runs was established in 2017 and is based in Leamington Spa.
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Greene King
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Front of House Team Member
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Jun 2020 - Nov 2020
- Food serving, ensuring customers are happy with their meals, helping with any issues. - Bar work, taking orders on the tills, dispensing and running drinks. - Hosting, meeting and greeting customers, being a friendly welcoming face, seating them. - Ensuring first-class customer service is provided throughout their visit. - Food serving, ensuring customers are happy with their meals, helping with any issues. - Bar work, taking orders on the tills, dispensing and running drinks. - Hosting, meeting and greeting customers, being a friendly welcoming face, seating them. - Ensuring first-class customer service is provided throughout their visit.
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FatFace
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United Kingdom
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Retail
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700 & Above Employee
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Crew Member
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Nov 2018 - Nov 2020
'Consistently providing excellent customer service by attending to our lovely customers needs in a friendly, personal and effortless way.' - Serving on tills processing sales and refunds. - Completing daily replenishment reports and ensuring shop floor is full of stock. - Checking off, unpacking and racking away deliveries. - Up-selling transactions through extensive product knowledge by making customers aware of promotional offers, points of sale and benefits of product. 'Consistently providing excellent customer service by attending to our lovely customers needs in a friendly, personal and effortless way.' - Serving on tills processing sales and refunds. - Completing daily replenishment reports and ensuring shop floor is full of stock. - Checking off, unpacking and racking away deliveries. - Up-selling transactions through extensive product knowledge by making customers aware of promotional offers, points of sale and benefits of product.
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Education
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2022 -
University of Northampton
Undergraduate, Advertising and Digital Marketing -
2018 - 2020
Rugby High School
A-Levels, Geography, Drama and Psychology
Community
