Experience

BURGETTSTOWN AREA SCHOOL DISTRICT

• United States
• Medical Practices
• 1 - 100 Employee

• Paraprofessional

  • Aug 2019 - Present



CSC ServiceWorks

• United States
• Consumer Services
• 500 - 600 Employee

• Area Sales Manager

  • Apr 2015 - Oct 2018

  Prospect respective territory via networking, social media, trade shows, referrals, apartment association work, cold/warm calls. Develop and execute a business plan to increase revenue from the region and work with BBT to drive revenue, reduce IPM and increase IRR. Identify priority accounts from review of expiring account list based on revenue, machine count and expiration within SFDC. Identify and create opportunities within SFDC with appropriate notes, contacts and equipment including close date and capital date for both new and renewal accounts. Forecast new adds with existing accounts, new adds, and expected losses by account. Analyze account including, but not limited to, filling out surveys accurately and thoroughly, acquiring current lease information, obtaining accurate documented income information, performing needs analysis with customer, obtaining estimate of decorating costs in conjunction with branch operation, performing deal analysis, obtaining approval bases on pain questions in SFDC. Submit proposals on a timely basis within SFDC and ensure constant monitoring of proposal status including updating of probability, stage, close date and capital date. Build relationships with customer via meetings, phone calls, and written electronic correspondence. Promptly and professionally return calls, answer questions, resolve issues and solve problems. Add notes, new contacts and update all and any pertinent information about the account to SFDC. Maintain and administer SFDC to: maintain contact with property on a regular basis to build relationships; use SFDC daily to accurately schedule appointments, schedule follow-up, keep and update accurate contact names, addresses and phone numbers and email information; use SFDC to update all locations, prepare and submit all needed reports regarding sales efforts, revenue and capital forecasts, and proposals submitted and renewals statuses.



Republic Services Inc

• United States
• Environmental Services
• 1 - 100 Employee

• Account Manager

  • Nov 2004 - Mar 2015

  • Acquires new revenue growth by handling (major & non-major account) for permanent commercial and industrial customers with expected revenue of less than an established amount. • Effectively negotiates to retain (major & non-major account) that are related to lost business due to competitive reasons. Responds to both inbound calls and certified mail cancellation letters. • Responds to all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue. • Performs outbound customer relationship calls to existing customers. Performs outbound customer calls to improve customer profitability through a perpetual pricing program, as required. • Effectively negotiates with all customers to retain the relationship and associated revenue during pricing initiatives. • Responds to inbound temporary roll off calls, which are not managed by a Construction Sales Representative. • Performs outbound collections calls, as required. • Facilitates the customer relations queue. • Completes all required Customer Service Agreements (CSA), Customer Service Reports (CSR’s), and other miscellaneous reports and paperwork. • Develops and maintains a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.



Bayer Business Services

• Germany
• Information Technology and Services
• 100 - 200 Employee

• Knowledge Engineer

  • May 1996 - Nov 2003

  Knowledge Analyst, Service Management CenterHeld primary responsibility for creating, coordinating, maintaining, and populating knowledge entries utilized by 35 help desk analysts handling 1,500 calls daily for more than 30 facilities throughout the United States. Successfully developed and delivered training for service management employees on the use of knowledge connection tool. Captured service management missing knowledge by serving as communication liaison between service management center and knowledge management team. Administered on-line computer-based training (CBT) system, which involved resolving problem tickets, creating and deleting new user accounts. Information Systems Analyst, Service Management CenterProvided Level 1 and Level 2 support for all technology related issues and requests. LEVEL 1 SupportResolved 80 percent of all incoming support calls which included interaction with client, identifying issues, reviewing client history and information, logging trouble ticket, capturing pertinent information, escalate to proper level 2 support based on nature of problem, communicated all updates and resolution to all parties and record problem resolution. Served as liaison between service center management and desktop support for Desktop Services which included software installs, error messages, dial-in account setups, etc. Negotiated and made spot decisions on desktop support scheduling issues. Oversaw and scheduled all site support problem tickets with customer. Maintained over 45+ problem tickets assigned to site support group. Held responsibility for accurate and timely process of customer requests. Coordinated new employee accounts and desktop visits.