Experience

Congo Square Theatre Company
• United States
• Performing Arts
• 1 - 100 Employee
• Special Events Associate

  • Feb 2023 - Present

The Hoxton
• United Kingdom
• Hospitality
• 400 - 500 Employee
• Guest Service Agent

  • Oct 2022 - Present


P.volve

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Virtual Studio Manager

  • Apr 2021 - Oct 2022

  - Oversees and trains a team of 4 deskside technicians to operate 50 Zoom fitness classes a week.- Analyzes core KPIs (attendance, revenue, first time visits) to provide strategic recommendations for scheduling and staffing.- Assessed key pain points in the operations and presented solutions to Julie Cartwright (President), and Rachel Katzman (Co-Founder) in Jan 2022.- Collaborating with developers and software engineers to design a new virtual experience for the Live Virtual Studio members.- Point of contact for clients to set up accounts, process payments, access Zoom classes, and resolve all technical issues.- HR duties: recruitment, training, payroll approvement, scheduling. Show less

• Office Coordinator

  • Sep 2020 - Apr 2021

  - Part of the enterprise team who grew studio memberships to +100 within the first seven months of operating during the COVID-19 pandemic.- Greeted clients in a warm professional manner while facilitating class check-ins. - Answered phones, responded to emails, and solved client concerns quickly and positively.- Maintained studio organization by tracking inventory of cleaning supplies, P.volve equipment, and P.volve retail.- Represented P.volve at promotional events and contacted local businesses and apartment complexes to grow first-time visits. - Enforced COVID-19 protocols and promoted a clean and disinfected workplace. Show less



Fit & Functional

• Sports and Recreation Instruction
• 1 - 100 Employee

• Office Administrator

  • Jul 2018 - Aug 2020

  - Processed client payments, managed client accounts and schedules, organized workout equipment, and facilitated office cleanliness. - Designed promotional materials such as fliers, posters, booklets, and digital ads. - Developed content for various social media and outreach platforms. - Collaborated with trainers and staff to develop videos for online fitness programs. - Processed client payments, managed client accounts and schedules, organized workout equipment, and facilitated office cleanliness. - Designed promotional materials such as fliers, posters, booklets, and digital ads. - Developed content for various social media and outreach platforms. - Collaborated with trainers and staff to develop videos for online fitness programs.



LOGAN Community Resources, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Substitute Program Assistant

  • Jul 2015 - Apr 2016

  - Assisted adults and children with intellectual disabilities to achieve their desired quality of life. - Classroom management, including redirecting negative behaviors. - Encouraged daily achievement of goals and strengthening of life-skills. - Assisted adults and children with intellectual disabilities to achieve their desired quality of life. - Classroom management, including redirecting negative behaviors. - Encouraged daily achievement of goals and strengthening of life-skills.



GOOD SHEPHERD MONTESSORI SCHOOL INC

• Theater Camp Director

  • Aug 2015 - Aug 2015

  - Taught theatre technique, staging, and performance to children (ages 6 - 12). - Promoted creativity and stimulated imagination within the classroom. - Taught theatre technique, staging, and performance to children (ages 6 - 12). - Promoted creativity and stimulated imagination within the classroom.