Director of Global Support

• Apr 2015 - Present

Engineering Project Manager

• Jan 2013 - Apr 2015

Engineering Project Manager

• Jul 2007 - Jan 2013

Led a geographically dispersed, matrix-based Agile Extreme Programming (XP) technology team. Responsible for project planning, scheduling, execution and solution delivery across multiple products. Directed bi-weekly iteration planning and post-release meetings with technology and business stakeholders. Project Management Skills: Project investment analysis simplifies project scheduling. Coached, assisted, and empowered stakeholders to develop ROI that simplified the ranking of projects for scheduling and eliminated low yielding project investments. Communication and visibility delivers quality without surprises. Conducted daily Scrum and bi-weekly planning sessions, provided status updates, and empowered technology to directly include the stakeholders in the process resulting in a better informed management staff. Facilitated Agile project teams and leveraged technology to standardize and automate data processing at two different operation facilities achieving a cost savings >$250k. Resolve crisis between technology and business. Agile Program Management Skills: ScrumMaster - Championed Agile development methodology to technology and business through training and team building exercises resulting in a release cycle improvement from 8-weeks to 2-weeks, release quality improvement, and scheduling projects driven by return on investment (ROI). Well-managed Sprint cycle improves satisfiers. Coached and led technologists to plan time into Sprint cycle to account for the removal of frustrating technical obstacles and still meet business needs resulting in improved software engineering, motivated developers, and satisfied business leaders. Virtual rooms lead to socialization and teamwork. Implemented a web-based product enabling instant visual and audio conferencing resulting in collaborative teamwork, engaged a geographically dispersed team, and reduced individual social isolationism. Show less

IT Manager

• Apr 2007 - Jul 2007

IT Project Manger

• Sep 2005 - Apr 2007

Responsible for evaluating the current and future project needs as well as determine and document the appropriate requirements needed;Implement Agile methodologies across the team;Manage iterative planning sessions with the business leaders;Monitor development progress;Schedule and estimate development tasks;Identify and communicate development delays;

IT Team Lead

• Nov 2003 - Sep 2005

Software Developer

• Dec 2001 - Nov 2003

Designed, built, and deployed applications servicing customers, operations, and internal processes; Supported the customer billing process, drug testing product, and the document compliance product; Performed the roles of both technical leader and manager for a 10 person team; Environment: Linux, MYSQL, MS SQL Server, PHP and .NET Designed, built, and deployed applications servicing customers, operations, and internal processes; Supported the customer billing process, drug testing product, and the document compliance product; Performed the roles of both technical leader and manager for a 10 person team; Environment: Linux, MYSQL, MS SQL Server, PHP and .NET

Network and Helpdesk Support

• Jan 1998 - Dec 2001

Investigates and resolves software and hardware problems of computer users by performing the following duties: Answer, evaluate, and prioritizes incoming telephone, voice mail, e-mail, in-person networking, and other computer-related technologies; Leads user through diagnostic procedures to determine the source of error; Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems Test software and hardware to evaluate the ease of use and whether the product will aid the user in performing work; Installs personal computers, software, and peripheral equipment Experience in Microsoft Windows NT and Novell networking Experience in Microsoft Windows 2000, NT 4.0, Win95/98, Novell Client, and Terminal Server; Knowledge of and skill in the following general office equipment: fax, phone, network printers, and copiers Show less

Senior Account Manager

• Dec 1991 - Oct 1998

Maintained oversight of account activities: Development and maintenance of account-specific performance parameters; Monitoring of regulatory compliance and preparation of government reports; Direct all client pricing; Contract reviews; Identification of appropriate vendors; Audit support for internal and external investigations; Completed Level I and Level II ISO 9000 training; Certified Breath Alcohol Technician Instructor; Proven effectiveness in crisis management; Advanced Customer Relations; Show less