Lydia Mercado

Cybersecurity Student at GIAC Certifications
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Contact Information
us****@****om
(386) 825-5501
Location
El Paso, Texas, United States, US
Languages
  • English -
  • Spanish -
Skills

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Credentials

  • Technical Support Fundamentals
    Google
    Nov, 2020
    - Nov, 2024
  • GIAC Certified Incident Handler (GCIH)
    GIAC Certifications
    May, 2023
    - Nov, 2024
  • GIAC Security Essentials (GSEC)
    GIAC Certifications
    Feb, 2023
    - Nov, 2024
  • Certified Medical Assistant
    American Association of Medical Assistants
    Jul, 2020
    - Nov, 2024

Experience

  • GIAC Certifications
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Cybersecurity Student
      • Dec 2022 - Present

      Accelerated Cybersecurity Training Program Accelerated Cybersecurity Training Program

  • American Health Connection
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Patient Service Representative
      • Apr 2022 - Present

      Troubleshoot and resolve hardware and software issues for users across the organization Advise users on the methods, steps and actions taken to resolve and avoid future issues and provides documentation as needed Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations. Complete accurate patient scheduling on the provider and ancillary schedules for multiple clinics and Medical Groups. Research patient requests in the medical record and provides information to the patient or other entity. Show less

  • Mount Sinai Health System
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Medical Office Specialist
      • Jun 2018 - Jul 2020

      Handled 90+ calls daily on services provided, troubleshooting mobile apps, and patient portal account management. Manage user accounts, permissions, and access levels across various systems and applications Supported installs or upgrades of software or devices, set up user profiles or reset passwords. Responded to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues. Documented calls and actions that were taken to help customers Retrieved customer data to enter into EHR Show less

  • Downstate Health Sciences University
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Certified Medical Assistant
      • Jan 2015 - Jun 2018

      Answered phones and responded to inquiries regarding billing and services offered Collected and verified customer billing information Submitted medical claims to insurance companies Reached out and assisted patients with outstanding balances Obtained prior authorization for both medications and procedures Input PHI to EMR software Used de-escalating techniques to ensure a positive customer experience Answered phones and responded to inquiries regarding billing and services offered Collected and verified customer billing information Submitted medical claims to insurance companies Reached out and assisted patients with outstanding balances Obtained prior authorization for both medications and procedures Input PHI to EMR software Used de-escalating techniques to ensure a positive customer experience

Education

  • SUNY Canton
    Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance
    2021 - 2025
  • SANS Technology Institute
    Cybersecurity
    2023 - 2023
  • ASA College
    Associate of Arts and Sciences (AAS), Allied Health and Medical Assisting Services
    2013 - 2015

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