Experience

Biologics by McKesson

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Unit Coordinator

  • Jul 2016 - Present

  • Interim Supervisor- Paragard, Mallinckrodt. • Assist team with successfully meeting SLAs and client expectations. • Serve as on-site primary Leadership for the evening Intake Team. • Review and resolve Customer Service issues. • Provide support to Team Members and Leadership within Patient Intake processing, Customer Service, and Benefits Verification. • Facilitate New team member training for Intake, Customer Service and Benefits Verification. • Conduct training for new hires. • Provides staffing recommendations to Leaders with appropriate actions and communication. • Communicate with Specialty pharmacy operations regarding replacements and returns. Show less



Xerox

• Customer Care Supervisor