Experience

Luum by HealthEquity

• United States
• Software Development
• 1 - 100 Employee

• Support Team Manager

  • Aug 2023 - Present

• Customer Success Manager

  • Jul 2022 - Oct 2023



Opendoor

• United States
• Real Estate
• 700 & Above Employee

• Customer Experience Manager

  • Nov 2019 - Jul 2022

  - Participate in recruiting, hiring, training, and managing of the Customer Experience Support Team - Spearhead initiatives and help drive key deliverables that have impact on team member and customer experience - Performance management: Motivate and set short and long-term goals to ensure success and growth of team members, including goals related to metrics and customer conversations - Create and deliver new and ongoing training content - Partner with various teams and stakeholders to bridge the gap between teams and reduce customer seams Show less

• Senior Customer Experience Advocate

  • Jan 2019 - Nov 2019

  - Provide customer support via phone, email and text message - Identify gaps in customer experience, work with leadership to eliminate - Assist in developing the Support team by providing live coaching and call reviews for peers - Develop training content based on team needs

• Customer Experience Advocate

  • Jul 2018 - Jan 2019

  - Provide customer support via phone, email and text message



Furniture Creations

• Tempe, Arizona, United States

• Business Manager

  • Jan 2012 - Apr 2018

  Assisting CEO with all aspects of business operations for 3 companies: ▪ Holding accurate records of all vendors and establishing key relationships with appropriate individuals to ensure smooth processes with ordering, shipping, and new product knowledge ▪ Budgeting and managing all business funds on a daily basis ▪ Processing payroll ▪ Managing all accounts payable and receivable – reviewing all outgoing and incoming invoices for accuracy ▪ Scheduling freight pick-ups and drop offs ▪ Creating product listings for internet sales on company website and third party sites such as Amazon, eBay etc. ▪ Maintaining online and physical warehouse inventory ▪ Initiating, issuing, and manage the entire life of an order process including reviewing purchase orders and product details from the clients ▪ Creating product photos and descriptions, add new inventory, and work closely with the development team to improve the growing website ▪ Managing and communicating with customer service team, warehouse, ordering and management teams ▪ Supervising unloading of freight trucks along with labeling inventory ▪ Representing company at meetings, conferences, and markets Show less