Experience

Strategic Financial Group

• United States
• Financial Services
• 1 - 100 Employee

• Director of Field Technology

  • Apr 2021 - Present

  Houston, Texas, United States



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• CO Advanced Technical Solutions Tech

  • Jan 2014 - Aug 2020

• Associate Tech Analyst USO

  • Aug 2013 - Aug 2020

  1111 Fannin St



Nalco Champion, An Ecolab Company

• United States
• Oil and Gas
• 700 & Above Employee

• Client Services Analyst

  • Feb 2010 - May 2013

  Houston, Texas Area - AD Account Creation and Termination - VoIP phone configuration and troubleshooting - Create and modify email addresses in Exchange Management Console - Enabled BES services to users and assisted with password resets to existing users. - Create Guest Wireless Accounts for day to day guests. - Answer and troubleshoot phone calls. - Image computers and build out hardware. - Replaced hard drives and migrated data to new hard drive. - VPN connection troubleshooting -… Show more - AD Account Creation and Termination - VoIP phone configuration and troubleshooting - Create and modify email addresses in Exchange Management Console - Enabled BES services to users and assisted with password resets to existing users. - Create Guest Wireless Accounts for day to day guests. - Answer and troubleshoot phone calls. - Image computers and build out hardware. - Replaced hard drives and migrated data to new hard drive. - VPN connection troubleshooting - Password resets - Traveled to Geismar, LA to our Deep Water division to assist in setting up the VoIP phones for the VoIP phones implementation project. Show less



Champion Technologies

• College Intern

  • Feb 2010 - Sep 2010

  Assisted in the documentation for the OneNote Desktop Support Knowledge Bank Routed/Escalated incoming helpdesk tickets via TrackIt Answered incoming help desk calls and provided level 1 support.