Experience

Invision Sally Jobe / Radiology Imaging Associates

• Medical Practices
• 200 - 300 Employee

• Director of Revenue Cycle Management

  • Mar 2023 - Present

  Englewood, Colorado, United States Responsible for full revenue cycle, re-engineered processes across multiple areas to create more effective and efficient workflows from Patient Access to Billing. Partnered with the Board of Directors and the Executive Leadership Team to identify critical gaps and shepherded evaluating new systems to implement to better support the system of care. Eliminated workflows that caused delay in patient access to services. Performed department redesigns in multiple areas to help increase employee… Show more Responsible for full revenue cycle, re-engineered processes across multiple areas to create more effective and efficient workflows from Patient Access to Billing. Partnered with the Board of Directors and the Executive Leadership Team to identify critical gaps and shepherded evaluating new systems to implement to better support the system of care. Eliminated workflows that caused delay in patient access to services. Performed department redesigns in multiple areas to help increase employee satisfaction and retention as well as ensuring the right skill sets and expertise were available in the organizational structure. Worked with individual contributors and front-line workers to understand the needs within departments in order to help them best serve the patient. Collaborated with multiple departments to conduct full workflow analysis and mapping to identify break points and waste in workflows and implement more dependable processes. Engaged third party billing partner in deep dive analysis of refunds to help identify gaps in the process to eliminate over $55k per month in incorrect refunds. Successfully defended billing practices in automated audits and partnered with other organizations to help advocate for and understand the RAC audit process. Show less



Children's Hospital Colorado

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Revenue Cycle Application Systems Manager

  • Oct 2022 - Mar 2023

  Identifying and initiating significant process improvement initiatives in collaboration with Senior Operational Leadership partners to identify key areas of opportunity and growth. Installing governance process improvements to create better transparency and communication between groups. Implement revenue cycle improvement tools to enhance user system capabilities and improve the patient experience. Cultivating relationships with internal and external teams and developing strategic processes and… Show more Identifying and initiating significant process improvement initiatives in collaboration with Senior Operational Leadership partners to identify key areas of opportunity and growth. Installing governance process improvements to create better transparency and communication between groups. Implement revenue cycle improvement tools to enhance user system capabilities and improve the patient experience. Cultivating relationships with internal and external teams and developing strategic processes and procedures not previously existing to foster a more collaborative atmosphere and create accountability and transparency. Collaborating with Managers and Directors across the Revenue Cycle to create alignment on roadmap and specific project initiatives for system and regulatory requirements. Show less



Centura Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Revenue Cycle Application Systems Manager

  • May 2018 - Oct 2022

  Englewood, Colorado, United States Strategic planning with Senior Leaders spanning multiple areas of the business to develop roadmaps for system and operational improvements. Developing tools and workflows to improve patient and end-user experience as well as gain efficiencies through process improvement initiatives. Creating high-performing teams through coaching and mentoring, transparency in communication, promoting creative and out-of-the-box thinking, collaboration, and relationship building. Creating governance processes… Show more Strategic planning with Senior Leaders spanning multiple areas of the business to develop roadmaps for system and operational improvements. Developing tools and workflows to improve patient and end-user experience as well as gain efficiencies through process improvement initiatives. Creating high-performing teams through coaching and mentoring, transparency in communication, promoting creative and out-of-the-box thinking, collaboration, and relationship building. Creating governance processes between operational partners and IT to help with transparency in work and prioritization. Developing data reporting tools to report on key revenue cycle metrics as well as operational metrics to identify areas of opportunity but also successes within Departments and Teams. Coordinating and organizing initiatives with IT, Revenue Cycle, Compliance, and Legal in matters of significant impact to the organization.

• Application Systems Analyst, Epic

  • Apr 2017 - May 2018

  Englewood, CO o Design solutions to meet operational and clinical needs and working closely with key stakeholders to document requirements and communicate effectively with customers and peers to implement changes. o Support day-to-day functionality, taking lead on performing intermediate system analysis and troubleshooting to implement new functionality. o Facilitate performance improvement initiatives for the effective use of the application and ancillary applications, collaborating with analysts… Show more o Design solutions to meet operational and clinical needs and working closely with key stakeholders to document requirements and communicate effectively with customers and peers to implement changes. o Support day-to-day functionality, taking lead on performing intermediate system analysis and troubleshooting to implement new functionality. o Facilitate performance improvement initiatives for the effective use of the application and ancillary applications, collaborating with analysts from other applications, operations, vendors, and leadership. o Work closely with the Business Intelligence team to build out, customize, and enhance reports based on organizational or leadership needs. o Build and maintain extracts with the Bridges and Interfaces teams. Working with external vendors to meet their import specifications and delivery of data according to their platforms and time requests.

• Associate Administrator of Finance / Sr Business Systems Analyst

  • Apr 2012 - Apr 2017

  Centennial, CO Organized financial reporting and budget preparation for nearly 100 clinics through the physician group in the Denver Metro and Mountain area hospitals with the Managers and Senior Leaders. Collaborated with Clinic and Revenue Cycle managers as well as Senior leaders on growth initiatives, clinic and payer performance, and proforma design and presentation. Developed complex processes and procedures for physician compensation and data analytics as it pertained to payer reimbursement. Significant… Show more Organized financial reporting and budget preparation for nearly 100 clinics through the physician group in the Denver Metro and Mountain area hospitals with the Managers and Senior Leaders. Collaborated with Clinic and Revenue Cycle managers as well as Senior leaders on growth initiatives, clinic and payer performance, and proforma design and presentation. Developed complex processes and procedures for physician compensation and data analytics as it pertained to payer reimbursement. Significant collaboration and decision-making with IT to design and implement a new EHR system. Developed a suite of reports for financial, statistical, and operational analysis. Analyze trends and variances in detail over time and against benchmarks and industry trends.

• Clinical Practice Manager

  • Aug 2010 - Apr 2012

  Parker, CO Responsible for day-to-day operations for three clinics as well as staff management. Preparing annual budgets in collaboration with Director and CFO. Review of process and regulatory requirements, managing patient concerns, research, and collaboration with Finance and IT on needs related to billing and claims as well as regulatory and compliance requirements.



Denver Health Medical Center

• Accountant and Human Resources Administrator

  • May 2009 - Aug 2010

  Responsible for managing a large portfolio of accounting units, including grant revenue based special project accounts. Worked jointly with the Orthopaedics research department to track funds for research projects and ensure proper allocation of funds within the projects and studies. Designed and built Access database to efficiently populate required company forms (e.g. pay requisitions and deposit forms), track funds, and improve workflow of and reconciling, reporting. Developed reports for… Show more Responsible for managing a large portfolio of accounting units, including grant revenue based special project accounts. Worked jointly with the Orthopaedics research department to track funds for research projects and ensure proper allocation of funds within the projects and studies. Designed and built Access database to efficiently populate required company forms (e.g. pay requisitions and deposit forms), track funds, and improve workflow of and reconciling, reporting. Developed reports for the physicians in the Orthopaedic and Trauma departments including specialized reporting for grant-funded projects. Restructured physician expense reimbursement process. Show less



Colorado Spine and Pain Management

• Office Manager

  • Jun 2008 - Jul 2010

  Developed new marketing strategies which resulted in tripling patient visits within a year. Implemented processes in place to increase revenue while decreasing expenses. Managed AR/AP/accounting. Worked directly with external billing company to ensure accurate coding and maximize revenue. Responsible for office operations and flow including medical procedure scheduling, staffing, information technology support, supplies, and facilities management.



Assurity Financial Services

• Banking
• 1 - 100 Employee

• Accountant (Reduction in Force)

  • Mar 2008 - Jun 2008



Aurora Loan Services

• United States
• Financial Services
• 100 - 200 Employee

• National Client Relations Specialist / Project Manager (Reduction in Force)

  • Apr 2007 - Mar 2008



Women's Group

• Administrative Assistant/Surgical Coordinator

  • Jun 2004 - Apr 2007



Holmes LLC

• Real Estate Assistant/Bookkeeper

  • Dec 2004 - Jan 2006



Conifer Medical Center

• Medical Assistant

  • Jan 2002 - Jun 2004



Inter-Canyon Fire Rescue

• Volunteer Fire Fighter/EMT

  • Jan 2000 - Jan 2004