Customer Service Advocate

• Nov 2021 - Present

CSA for Optum VACCN CSA for Optum VACCN

Sr. CSP

• Nov 2020 - Nov 2021

Post Production Intern

• Jul 2021 - Sep 2021

Virtual Customer Service Associate

• May 2020 - Nov 2020

Enumerator

• Aug 2019 - 2020

Patient Access Representative

• Sep 2017 - Aug 2019

Trainer

• Nov 2014 - Sep 2017

● Trains team members on delivery routes ● Promoted to Trainer within first six months of employment, hand-picked by company executives. ● Trains team members on delivery routes ● Promoted to Trainer within first six months of employment, hand-picked by company executives.

Production Assistant

• Nov 2014 - Mar 2015

• Managed production staff equipment, lights and lighting equipment. • Operated generator, ran cabling and distributed power. • Created lighting effects including shadows, reflections, and reduction and diffusion. • Managed production staff equipment, lights and lighting equipment. • Operated generator, ran cabling and distributed power. • Created lighting effects including shadows, reflections, and reduction and diffusion.

Tutor, Center for Writing and Speaking

• Aug 2010 - Dec 2013

• Tutored undergraduate and post-baccalaureate students in writing of all disciplines.• Co-chaired the Publicity and Special Events Committee.• Managed the CWS Online.• Drafted, reviewed, and revised educational literature for college-wide use as part of the CWS Handout series.• Participated in the Partner’s Program, program for students who want to be paired with a tutor.

Undergraduate Teaching Assistant

• Aug 2011 - Dec 2011

Department of English · Undergraduate Teaching Assistant · 2012● Conducted class in professor’s occasional absence and guided class discussions. Provided extra assistance to ESL students.● Developed teaching aids and made presentations on common writing problems such as MLA and proofreading techniques.● Worked closely with professor to coordinate instructional efforts, discuss strategies for student performance improvement, and provide collaborative instructional efforts, discuss strategies for students. Facilitated “Introduction to Library Research” sessions with ASC’s instructional librarian.

Content Editor

• Jan 2010 - May 2013

• Supervised staff writers and photographers. Assigned, workshopped, and edited copy. • Oversaw publication production including layout, typesetting, and art work. • Developed story ideas and content. Verified facts, dates, and statistics. Wrote film reviews and breaking news. • Supervised staff writers and photographers. Assigned, workshopped, and edited copy. • Oversaw publication production including layout, typesetting, and art work. • Developed story ideas and content. Verified facts, dates, and statistics. Wrote film reviews and breaking news.

Student Correspondent

• 2012 - 2013

● Received stipend to report from conference. ● Composed blogs, news stories, and managed social media. ● Received stipend to report from conference. ● Composed blogs, news stories, and managed social media.

Social Media Intern

• Jan 2012 - May 2012

● Managed social media and business website. ● Helped facilitate group discussions. ● Researched LGBT issues/news to raise consciousness. ● Managed social media and business website. ● Helped facilitate group discussions. ● Researched LGBT issues/news to raise consciousness.