Experience

Moxa
• Business Consulting and Services
• 1 - 100 Employee
• Customer Service Specialist

  • Jun 2022 - Apr 2023


UPS Capital®

• United States
• Insurance
• 700 & Above Employee

• Operations Administrative Assistant III

  • Apr 2018 - May 2022

  Monitor company inventory and place purchase orders to maintain adequate stock levels. Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managed over 50 customer calls per day. Execute record filing system to improve document organization and management. Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Perform research to collect and record data. Process customer payments and log on Excel spreadsheet to facilitate on-time payment. Coach new employees on administrative procedures, company policies and performance standards. Arrange rapid office equipment repair and maintenance with vendors. Show less


Valley Fruit and Produce Company
• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Retail Sales Representative

  • May 2014 - Mar 2018


Ready Pac Foods, Inc.

• United States
• Food Production
• 300 - 400 Employee

• Retail Specialties CSR

  • Mar 2014 - May 2014

  •Customer service, Administrative and clerical duties. •Strong customer-relations background •Handled heavy incoming calls •Processed orders (JD Edwards software) within a timely manner. •Keep customers informed with current Ad items. •Monitor and update inventory and price changes . •Sales- Up sell items •Multitask in a fast paced office environment and interface with personal at all levels •Customer service, Administrative and clerical duties. •Strong customer-relations background •Handled heavy incoming calls •Processed orders (JD Edwards software) within a timely manner. •Keep customers informed with current Ad items. •Monitor and update inventory and price changes . •Sales- Up sell items •Multitask in a fast paced office environment and interface with personal at all levels



Progressive Produce

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Sales Coordinator

  • Jul 2004 - Aug 2012

  Sales support * Assisted Vice President of sales with major supermarket chain store buyers Kroger, Safeway, Sam's club (Walmart), Stater Bros, Trader Joe's and Foodservice (Sysco, US Foods, Unified Grocers) regarding all inquiries: Urgent orders, weekly ads, conference calls, quantity adjustments * Developed and built strong relationships with customers, vendors, brokers including those in key stragic decision making positions at Corporate level * Trusted with sensitive and confidential information handled with complete discretion * Managed eCommerce, reviewed and processed orders that were received daily via email, fax, verbally. Checked accuracy of pricing, quantity and expedited back orders when necessary * Prepared weekly price sheets and Ads utilizing Excel 2010 and emailed on weekly basis * Working knowledge of EDI process * Answered and handled a high volume of calls and emails including inquiries forwarded by VP of sales and responded accordingly * Verified product availability, scheduled shipments, authorized product returns and traced late, lost orders * Followed up with 7 sales managers in regards to missing or incomplete information also provided backup relief for out of office managers * Additionaly, provided switchboard backup daily and clerical duties when necessary Show less



Apple One

• Serbia
• Wholesale Food and Beverage
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2003 - Jun 2004

  Temp assignments · Order Desk · Customer Support · Adminstrative clerical duties · Logistics Temp assignments · Order Desk · Customer Support · Adminstrative clerical duties · Logistics



Ford Motor Credit Company

• United States
• Banking
• 100 - 200 Employee

• Repossession Coordinator

  • Apr 2001 - May 2003

  Heavy account research to locate records, resolve discrepancies prior to repossession. Processed letters and documentation required by law for collection of delinquent accounts. Provided guidance, direction and training of department's staff employees. Heavy account research to locate records, resolve discrepancies prior to repossession. Processed letters and documentation required by law for collection of delinquent accounts. Provided guidance, direction and training of department's staff employees.



Randall Foods, Inc.

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Sales Representative/Buyer

  • Jul 1997 - May 2000

  Randall Foods is independently managed and operated. They distribute and process fresh Meat, Chicken and Pork to Major chain stores in Southern California and Arizona with over 200 million in sales annually. * Provided professional customer service in a fast paced environment with a focus on improvement and contribution to improving teamwork, workflow. * Effectively processed and managed customer orders using AS/400 from the time they were received until product shipped. * Managed and reviewed Inventory levels, and purchased necessary product to cover daily and future orders. * Answered a high volume of calls, assisted chain store buyers on a daily basis with inquiries regarding Weekly Ads, pricing, quantity changes. Show less



Ernest Packaging Solutions formerly known as Ernest Paper products

• Inside Sales Representative

  • Jul 1994 - Aug 1996

  Corrugated packaging and supply manufacturer and distributor · Provided Inside sales support to 5-6 assigned Sales Reps for orders requiring special handling · Answered a high volume of calls to adminster orders, respond to customer inquiries · Utilized IBM AS/400 mainframe to process and expedite 80-100 orders, per day Corrugated packaging and supply manufacturer and distributor · Provided Inside sales support to 5-6 assigned Sales Reps for orders requiring special handling · Answered a high volume of calls to adminster orders, respond to customer inquiries · Utilized IBM AS/400 mainframe to process and expedite 80-100 orders, per day