Experience

Billhighway
• United States
• Financial Services
• 1 - 100 Employee
• Client Accounting Support

  • Sep 2021 - Present


Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Fraud Analyst

  • May 2018 - Sep 2021

  As a Fraud Analyst, I work with analyzing transactional data to detect fraud trends. My work requires efficient navigation through various systems to locate trend data. I am comfortable working in a fast-paced productivity driven work environment. I am well versed in using Microsoft Office applications and integrated systems to accomplish business needs.

• Debit Card Specialist

  • Aug 2016 - May 2018

  I resolve and troubleshoot Check Card processing issues with emphasis on customer service.I am responsible for the efficient and accurate collection of all Visa/MasterCard Check Card, ATM Card and ACH disputes information.I successfully meet and at times exceed the company's productivity standard.Over the past year, I have consistently been a top performer in quality assurance, even during the transition from Visa to MasterCard.I am able to effectively navigate Portfolio Viewer to assist customers with MasterCard Issues. Show less

• Customer Service Representative

  • Jan 2016 - Aug 2016

  I efficiently navigated through multiple computer systems when assisting the customer.I referred beneficial products to customers on every call to promote company salesI receive excellent customer feedback on my fast and friendly service.



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Server

  • 2014 - 2016

  I took care of the guests in a fast paced environment, while remaining focused on profitable sales growth I was a leader in GSS Surveys and Alcohol Up selling Comfortable with high volume cash handling I took care of the guests in a fast paced environment, while remaining focused on profitable sales growth I was a leader in GSS Surveys and Alcohol Up selling Comfortable with high volume cash handling



Max & Erma's

• Restaurants
• 100 - 200 Employee

• Server-Server Trainer

  • 2012 - 2014

  Cater to my guest's needs, ensuring they have a quality dining experience at the restaurant. Was the front runner in many of the restaurants competitive up selling competitions: ~15% more Guest Surveys with "Highly Satisfied" results Cater to my guest's needs, ensuring they have a quality dining experience at the restaurant. Was the front runner in many of the restaurants competitive up selling competitions: ~15% more Guest Surveys with "Highly Satisfied" results



BIGGBY COFFEE

• United States
• Food and Beverage Services
• 700 & Above Employee

• Barista-Shift Leader

  • 2009 - 2012

  Consistently and efficiently produced a high quality beverage Waterford Location- Marketing Supervisor Waterford Location- As a shift leader and part of the management team, I processed the daily sales and monitored labor Waterford Location-Assisted the manager with bank drops and deposits Consistently and efficiently produced a high quality beverage Waterford Location- Marketing Supervisor Waterford Location- As a shift leader and part of the management team, I processed the daily sales and monitored labor Waterford Location-Assisted the manager with bank drops and deposits