Experience

Digital Baca Nusantara

• Technology, Information and Internet
• 1 - 100 Employee

• Management Trainee

  • Jul 2021 - Present

  Processing fund disbursement to the orders that already delivered to buyerEscalation to third party regarding special problemsMaking payment data report every twice a week Making sales report seller every once a weekMaking 3pl reconciliation data report. Ensure that every incoming and billed COD fund has been fulfilled according to transactions orderMaking sales purchase report every month (purchase record, petty cash report, e-wallet report and record purchasing item for Mokkaya's brand store)



Bukalapak

• Indonesia
• Information Technology & Services
• 700 & Above Employee

• Customer Service Staff (SLA - Operation Delivery Monitoring)

  • Feb 2018 - Feb 2021

  Analyzed and solved the problems experience by customers (buyer and seller) by Zedesk Catagoriez shipping problemMonitoring the delivery order process, ensure that the delivery order goes wellPostage validation based on weight and dimention of descriptions productEscalation and clarify to 3pl/third party regarding special problems on delivery orderConfirm into the third party and insurance team regarding claim productMake a delivery report on month Analyzed and solved the problems experience by customers (buyer and seller) by Zedesk Catagoriez shipping problemMonitoring the delivery order process, ensure that the delivery order goes wellPostage validation based on weight and dimention of descriptions productEscalation and clarify to 3pl/third party regarding special problems on delivery orderConfirm into the third party and insurance team regarding claim productMake a delivery report on month