Experience

Clarity Software Solutions, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Client Experience Specialist

  • Sep 2019 - Present

  Provided technical support by diagnosing, troubleshooting, and resolving Clarity application issues. Assisted clients with their day-to-day needs for design, development, and delivery of their member communications. ● Established trusting relationships with clients while maintaining consistent communication. ● Monitored daily production to ensure client files are received and processed timely. ● Resolved processing and production errors while documenting in Jira ticketing system. ● Managed client inventory and supply balance and usage reports to ensure uninterrupted production. ● Assisted clients with artwork and document requests, working with art department as liaison. ● Aided with projects and coordination on new accounts.

• Technical Account Manager

  • Jun 2021 - Sep 2022

  Manage a portfolio of SaaS applications to provide outstanding customer service and continuous quality improvements. Manage client priorities, drive solutions to meet the client requests and inquiries, and partner closely with cross functional teams to ensure client success. ● Act as the primary contact for B2B SaaS solutions focusing on account and relationship management. ● Lead and support client facing calls and meetings, including preparation and follow-up action items. ● Accountable for managing both short-term and long-term client priorities, inquiries, and requests. ● Triage, manage and escalate client technical inquiries and issues. ● Handle account troubleshooting, testing and resolution.● Collaborate with cross functional teams in support of client deliverables.



Madison Radiology, PC

• Madison, Connecticut, United States

• Assistant Practice Manager

  • Jun 2011 - Mar 2019

  Supported and performed daily operations to ensure positive financial performance with steady workflow and uninterrupted service by supervising administrative staff; planning, organizing, and implementing administrative systems, policies, and procedures. ● Maintained a productive administrative team by hiring, orienting, and training staff. ● Setup and maintained system information in Meridian Media Manager (VertexDr) ● Accomplished positive team results by communicating job expectations. ● Coached and trained employees. ● Maintained a high quality of service by creating and updating systems, policies and procedures. ● Promoted excellent customer service to ensure customer satisfaction. ● Maintained and resolved technical issues with electronic equipment.



robinzingone llc

• United States
• Design Services
• 1 - 100 Employee

• Production Manager & Client Services

  • Apr 2007 - Sep 2012

  Managed production of artwork for licensing, and maintained client relationships and contracts. Products included bedding, journals, notebooks, scrap booking, stickers, paper goods, greeting cards, mouse pads, skins, quilting fabrics, fashion accessories, wall art, jewelry, POP displays, and national advertising. ● Managed national accounts including Target, Bed Bath & Beyond, Staples, Hallmark, and Mattel. ● Used Adobe Illustrator to make artwork files print-ready. ● Managed image database. ● Created organizational systems to enhance the studio’s performance.