Experience

Novus Fintech

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst

  • May 2022 - Present

  - Work with banks in FX Trading projects - Identify the specific need business of the clients' business by addressing the current system's problem and the client's wishlist for their business - Provide stakeholders with recommendations as well as detailed solutions to solve their business problems and achieve their desired goal - Break down and translating the customer requirements into specific user stories, use cases and mock-ups with clear and measurable criteria - Serve as the primary liaison between with customer success with the development team during the development process to make sure all parties are involved in the process and minimize risks - Support clients with after-sales issues including both technical issues and guideline on the system. Show less



JMango360

• Netherlands
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Jul 2021 - Apr 2022

  - Identify the specific need business of the clients' business by addressing the current system's problem and the client's wishlist for their retail business - Provide stakeholders with recommendations as well as detailed solutions to solve their business problems and achieve their desired goal - Break down and translating the customer requirements into specific user stories, use cases and mock-ups with clear and measurable criteria - Serve as the primary liaison between with customer success with the development team during the development process to make sure all parties are involved in the process and minimize risks - Support clients with after-sales issues including both technical issues and guideline on the system. Show less



N&G Vietnam

• Project Assistant

  • Feb 2020 - May 2021

  - Elicit and clarify client’s requirements- Prepare and update product’s contents- Co-operate with development team to develop and release new product features and updates- Perform UAT testing before hand over project

• Marketing Executive

  • Jan 2019 - May 2021

  - Manage Facebook page, website and other social network accounts- Identify and assess customers’ needs to achieve satisfaction



EDUKA Vietnam

• Vietnam
• E-Learning Providers

• Marketing Executive

  • Mar 2018 - Jan 2019

  - Monitor social media and company website - Test product as an end-user and make test report - Make a report summarizing the risks that may occur when using product - Monitor social media and company website - Test product as an end-user and make test report - Make a report summarizing the risks that may occur when using product



Property & Management Company (PMC)

• Vietnam
• Real Estate
• 1 - 100 Employee

• Research and Development Executive

  • Jun 2017 - Mar 2018

  - Researching and translating documents from English sources - Making plan and strategy to operate a new company - Researching and translating documents from English sources - Making plan and strategy to operate a new company



Active Fitness and Yoga

• 1st Floor, VCCI tower, Dapf Duy Anh street, Dong Da Dist. Hanoi

• Administrator

  • Mar 2016 - Mar 2017

  - Collect and analyze customers' feedbacks on the company's service - Arrange meeting - Make report monthly and quarterly - Do inventory and place orders if necessary - Work with suppliers to negotiate prices and arrange contracts - Collect and analyze customers' feedbacks on the company's service - Arrange meeting - Make report monthly and quarterly - Do inventory and place orders if necessary - Work with suppliers to negotiate prices and arrange contracts



El Gaucho Argentian Steakhouse

• Head Cashier

  • Mar 2015 - Mar 2016