Experience

UNC Health Rex

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Coder

  • ene. de 2022 - - actualidad

• Claims Coding Specialist/Revenue Cycle Financial Representative

  • abr. de 2019 - ene. de 2023

• Financial Counselor

  • ene. de 2018 - ene. de 2023

  Luann Thomas



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Advocate

  • sept. de 2016 - ene. de 2023

  Customer Service Advocate-CIGNA, Chattanooga, TN 2016-PresentAs a Customer Service Advocate, my goal is to respond to complex inquiries regardingeligibility and benefits, billing, claims and other related information, providing solutions forcustomers, clients, and health care professionals. I consistently meet or exceed myadherence goals. Duties include:• Applying my knowledge of medical billing and coding, as well as my proficiency in medicalterminology to provide knowledgeable and efficient service to my customers.• Determining and confirming eligibility to receive benefits associated with companysponsored health care insurance plans.• Determining out of pocket costs related to medical office visits, inpatient and outpatientprocedures, diagnostic imaging, medical equipment and preventive care.• Understanding payments and claims related to office and hospital visits, medicalprocedures and related benefits and thoroughly explaining how customer benefits areapplied to costs associated with these visits and procedures.• Taking ownership of issues to achieve “One Call Resolution” service for my customers.• Proficiency in OneView, C-Funds, Advanced Radiology and Imaging, CED, CPF, Group,XNet, IView, and Vipr.



Chitwood & Chitwood

• Financial Services
• 1 - 100 Employee

• Executive Assistant/Event Planner

  • feb. de 2016 - sept. de 2016

  As the assistant to the Executive Director and the Event Planner, it is my goal to represent the company in a professional and effective manner, in addition to making travel and banquet arrangements for seminars throughout the country. Duties include:Conserving executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information.Maintaining executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.Representing the executive by attending meetings in the executive's absence; speaking for the executive.Welcoming guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.Maintains customer confidence and protects operations by keeping information confidential.Making all travel and banquet arrangements for over 200 financial seminars annually.



All in Good Taste

• Owner/Manager

  • mar. de 2011 - dic. de 2014

  As the owner of this gift basket business, I created and delivered upscale gift baskets for clients, primarily, but not exclusively, real estate agents. Duties included: Researching trends in retail to provide a wide variety of creatively themed elegant gift baskets.Purchasing, assembling, and artistic presentation of final product.Building relationships with realtors and other clients.Inventory and quality management.Accounting to include cost management, P&L, and sales tax.Marketing to include social media as well as more traditional avenues.



Marriott Vacations Worldwide

• United States
• Hospitality
• 700 & Above Employee

• At Your Service Agent

  • jul. de 2013 - jul. de 2014

  It was my goal to provide exceptional customer service to owners and guests of the resort assuring that they felt welcomed, valued, and comfortable according to Marriott’s high standard of guest service. Duties included:Operating multi line telephone system to receive calls from owners, guests and prospective guests.Processing guest requests for wake up calls, screening calls, and special requests.Documenting and processing all guest requests, questions, concerns and messages accurately and completely.Dispatching appropriate department or individual (e.g. Room Steward, Housekeeping) to assist owners and guests, and personally following up to ensure their request had been met to their satisfaction.Providing information to guests regarding features of the rooms, the property amenities and local areas of interest.On occasion, duties included the management of the concierge desk.Training new employees.



John's Barbecue and Seafood, Inc.

• Owner/Manager

  • jul. de 1987 - jul. de 2009

  As the owner of this highly successful restaurant, I managed upwards of 50 employees while assuring that our guests enjoyed an exceptional dining experience. Duties included:Responsibility for overall whole house performance and success of direct reports job description fulfillment.Ensuring that all food and products were consistently prepared and served according to the restaurant’s recipes portioning, cooking, and serving standards.Achieving company objectives in sales, service, quality, appearance of facility, and sanitation by creating a positive and productive work environment and holding staff accountable for those objectives being met.Making employment, compensation and termination decisions, as well as benefits administration.Accounting to include payroll, accounts payable, accounts receivable, budgeting, daily cash balancing, and weekly and quarterly sales and withholding taxesInventory and labor cost management as well as loss prevention.



First Health of The Carolinas

• Patient Account Representative

  • ago. de 2004 - sept. de 2005

  As a patient accounts representative, I assisted patients with billing and insurance questions and concerns, as well as offering viable solutions to individuals who were unable to make payments in a timely fashion. Duties included:Providing detailed information to patients, by phone and in person, regarding any insurance payments or denials, as well as any balance due or other questions on their accountsAssisting patients with unresolved insurance denialsSetting up patient payment plans to maximize revenue for the provider.Providing “Charity Care” to patients who were unable to pay the balance on their account due to various financial or personal issuesTraining new employees



My Father's Words-Bibles, Music, Books and Gifts

• Owner

  • ago. de 1995 - sept. de 2005

  As the owner of this Christian retail store, I managed a full and part time staff as well as promoted concerts performed by nationally known Gospel music artists in an effort to market the music sold in the store. Duties included:Marketing-to include annual concert promotions, book and CD signings, social media marketing as well as the more traditional channels such as radio and newspaperManaging retail sales operations.Managing cost of labor and effectively controlling store product inventory.Accounting to include payroll, accounts payable, accounts receivable, budgeting, daily cash balancing, weekly and quarterly sales and withholding taxesBuilding and growing relationships with church leaders.Recruiting, hiring and developing effective team members to provide exceptional customer service.