Experience

Monscierge

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Director EMEA

  • Dec 2018 - Present

• Vice President, Business Intelligence

  • Jan 2017 - Dec 2018

  Responsible for global pricing strategy and market segmentation analysis.Providing insights to internal departments from marketing, sales, customer experience and product development.Analysis of data pertaining to consumer behaviour to identify trends in product usage.Working closely with Monscierge data scientists, external academic partners and the product development team to apply predictive analytics methods for the creation and iteration of products that empower users to plan and mange resources more efficiently and cost effectively whilst delivering better service for guests in an improved staff working environment.Oversight on multi tiered reporting templates, analytics audits for product usage and dashboard configurations for end users from hotel associates, departmental heads, regional management and corporate governance.

• Global Head of Enterprise Sales

  • Jun 2012 - Dec 2016

  Responsible for acquisition and retention of enterprise accounts globally. Built and trained sales teams in multiple regions, primarily at or servicing the company’s main hubs in the USA and Europe. Devised new pricing structure for company’s suite of products to enable successful penetration of market at grass roots level whilst advancing enterprise sales with worldwide hospitality organisations. Mapped strategy for each enterprise account and coordinated all necessary internal resources to enable strong relationship building at all necessary levels from individual hotels up to VP / CIO / CEO level at the world’s largest hospitality corporations.Responsible for forecasting and planning based on aggregated account strategies and collaboration with the marketing department. Defined sales success with a range of KPIs and GAAP revenue methodologies leading to the introduction of a new compensation program for entire sales team to align with high level company objectives.

• Managing Director (EMEA)

  • 2009 - May 2012

  I was proud to be a part of the original team that launched Monscierge in the EMEA region in 2009. Monscierge deployed in the USA and Europe concurrently to ensure a consistent product and service was delivered to all its global clients. The Monscierge EMEA division grew to become the most successful provider of interactive hospitality technology in the EMEA region in the space of a few years. The decision to launch Monscierge internationally helped forge a successful culture and a strong, enterprise class technology platform that has since scaled to over 60 countries around the world with best-in-class multi-regional and multi-lingual functionality.



KLM Consulting (EMEA & ASIA)

• Founder

  • Jan 2007 - Oct 2009

  KLM Consulting provided outsourced sales & marketing, sales training, IT project management and operations management services to clients across Europe and Asia. Verticals serviced included financial services, B2B and B2C call centres, real estate sales and marketing, real estate investment and telecoms sales. Projects included:- Sales training for B2B and B2C call centres in UK, Ireland, South Africa and India.- IT Project Management for CRM and CTI systems. - Launched European wide sales network for real estate company with operations in 6 countries.- Led negotiations with senior international government depts. and banks in real estate agreements.- Successfully managed over €40m in client fundraising with high net worth individuals and institutional investment funds.



Amcat

• Software Development
• 1 - 100 Employee

• Sales Consultant

  • Jun 2002 - Dec 2006

  Amcat (now Noble Systems) is a leading, global provider of business critical, computer telephony integration systems (CTI). I covered the UK & Ireland territory and started with the company in the telesales lead generation department before being promoted to field based sales consultant. During my years there as a sales consultant I gained substantial experience of leveraging software solutions to improve clients' productivity, increase operational efficiency and drive profitability. Amcat's clients served many different verticals including financial services, telecoms, consumer research, home improvements, legal services, not for profit and BPO contact centres.Amcat was particularly successful in the SME segment where its products were deployed in a wide range of scenarios from standalone applications to installations which were heavily integrated with incumbent technologies such as CRM systems and PBX's. The diverse client base and vast range of deployment scenarios provided intimate exposure to a wide range of business operations and facilitated exceptional opportunities to develop project management and IT skills.During my time at Amcat I consistently exceeded all my sales targets and was the top performing new business consultant every year by all KPI’s on which we were measured including total revenue, total margin and new client acquisitions.