Luzette Capulong

Client Success Advisor at 3reesixty
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Contact Information
us****@****om
(386) 825-5501
Location
Sachse, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Success Advisor
      • Jan 2018 - Present

    • Director of Marketing
      • Sep 2011 - Present

      United States

    • CEO
      • Mar 2017 - Present

      Houston, Texas, United States https://dreamcatcherservicellc.com/about/ Who Are We Our company’s name, Dream Catcher, was taken from a particular superhero who had a great personal helper. Our assistants want to be there for you and help you reach your greatest potential, just like she was there for him. Our Mission The goal of Dream Catcher is to make your life easier by taking care of time-consuming routine duties so you can concentrate on what you do best. By leveraging cutting-edge technology and… Show more https://dreamcatcherservicellc.com/about/ Who Are We Our company’s name, Dream Catcher, was taken from a particular superhero who had a great personal helper. Our assistants want to be there for you and help you reach your greatest potential, just like she was there for him. Our Mission The goal of Dream Catcher is to make your life easier by taking care of time-consuming routine duties so you can concentrate on what you do best. By leveraging cutting-edge technology and highly skilled virtual assistants, we aim to offer high-quality services What We Do UI UX Design Website Development Marketing Social Media eCommerce Store Tech Support Show less

    • Vice President of Sales
      • Jan 2020 - Present

      Texas, United States We provide a done for you lead generation, sales, and fulfillment service for coaches, consultants, and agency owners.

    • CEO/Co-Founder
      • Jan 2015 - Present

      We are an Outsourced Management Consultancy Service organization that offers unique and unconventional ways of doing business, proven to reach a company's bottom-line profitability. We have extensive background and experience in the Real Estate/Construction Industry/ Telecommunications/IT/Call Center/Business Process Outsourcing Industry, Marketing/Sales, Manpower Services, VIP/Security Services, Events/Entertainment Services(Organizing, providing Talents), Talent Management… Show more We are an Outsourced Management Consultancy Service organization that offers unique and unconventional ways of doing business, proven to reach a company's bottom-line profitability. We have extensive background and experience in the Real Estate/Construction Industry/ Telecommunications/IT/Call Center/Business Process Outsourcing Industry, Marketing/Sales, Manpower Services, VIP/Security Services, Events/Entertainment Services(Organizing, providing Talents), Talent Management, Repo/Collection Services, Over-All Business Consultancy. We provide an end-to-end business process customer management solution addressing the real needs of our clients to strategically position themselves as global leaders in their respective industries. We offer our clients innovative possibilities in providing for their customer's satisfaction, reduction of operating cost, flexibility, focus, and operational efficiency through decreased turnaround times. Our Team of business consultants, implementation managers, and account managers work seamlessly together to help our clients reap the benefits of our outsourcing solutions. In doing so, we hope to achieve increased brand loyalties to our clients' business, thereby increasing shareholder's value. We use proven yet out of the box methodologies that are custom designed to align our clients' vision, from planning to execution focusing three pillars: People, Process, Technology (Client References: PBOX Creative Advertising Inc; Pinoy Xtreme Channel, Juan Sports, FFG AllStars, SistersDuo, Mark Laxa, EZ Trip, Trends & Fibernet Technology Inc.) (Additional Client Reference per request due to client confidentiality) Show less

    • Official Marketing & Business Development Partner
      • Jan 2015 - Present

      The Authorized Official Marketing & Business Development Partner that develops business, market services, and provides customer service for BONEI (Bicore One Network Enterprises Inc.) with the goal of providing services side by side nationwide.

    • Canada
    • Insurance
    • 700 & Above Employee
    • Financial Advisor
      • Oct 2019 - Mar 2023

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Vice President of Sales
      • Jan 2020 - Jan 2020

      Connecticut, United States Mission 4 Media's manages the full life cycle of a social media project, including strategy, implementation, and analyzing and reporting results—all while hitting objectives. The ability to understanding our clients goals, systems and objectives in order to anticipate their needs and propose alternative solutions is essential. We are experts in the execution of Social Media Campaigns including campaigns with an emphasis on Facebook, Twitter, Pinterest, Instagram, LinkedIn and YouTube… Show more Mission 4 Media's manages the full life cycle of a social media project, including strategy, implementation, and analyzing and reporting results—all while hitting objectives. The ability to understanding our clients goals, systems and objectives in order to anticipate their needs and propose alternative solutions is essential. We are experts in the execution of Social Media Campaigns including campaigns with an emphasis on Facebook, Twitter, Pinterest, Instagram, LinkedIn and YouTube. We specializes in: Writing That Drives Engagement – The ability to write copy for a variety of social platforms in a way that triggers positive engagement for our clients. Reporting – An ability to create reports, draw conclusions and make recommendations on how to improve campaigns across a variety of social media platforms. Facebook and Instagram Ad Campaigns- Creation of Ads with retargeting. Monitoring & Reputation Management – An ability to track sentiment about our Agent’s online, respond to complaints and report to clients with recommendations on how to respond in a way that will turn complaints into opportunities. Each business is different and here at Mission4Media we understand that. Our staff will take the time to develop a strategy specifically for your business and we will use the appropriate social media platforms to communicate your message. Without a strategy you will not succeed with social media. It is important to be aware of how to communicate your message and when is appropriate. Not only will Mission4Media create a strategy for your business, we will also implement it and make sure that it is effective by providing monthly reporting and analyzing the results. Once we analyze the monthly reporting we will find what posts are working the best for your business and repeat similar postings in different variations to maximize the effectiveness. Show less

    • Client Success Manager
      • Nov 2018 - Oct 2019

      New Jersey ★ Manage 40+ accounts ★ Build relationships with key decision-makers and users within an account ★ Drive adoption for licensed products and services to help customers realize value and to ensure renewal ★ Consult with customers to understand their goals, needs, and challenges and advise them ★ Conduct proactive customer outreach ★ Share best practices, case studies, and product updates with customers; and drive engagement with community resources and programs that support their… Show more ★ Manage 40+ accounts ★ Build relationships with key decision-makers and users within an account ★ Drive adoption for licensed products and services to help customers realize value and to ensure renewal ★ Consult with customers to understand their goals, needs, and challenges and advise them ★ Conduct proactive customer outreach ★ Share best practices, case studies, and product updates with customers; and drive engagement with community resources and programs that support their success ★ Demonstrate service in a way that helps the customer clearly understand the value and benefits and how they can be used ★ Collaborate across Sales, Support, Product, and Implementation teams in supporting customer needs and growing account relationships Show less

    • Chief Executive Officer
      • Jul 2010 - Dec 2014

      We are known asthe one stop shop contact center, where all clients will be able to be consulted and provided a solution to cater their specific needs. We have been able to cater to local governmental nationwide needs/implementations/consultations; e.g.: LTO Medical, PNP Clearance, NBI Clearance, Business Permit Automation, Provincial City Automation, the Ultimate ICT self-sustaining Package/Project. We also cater to local companies to offer our services to enhance their current systems &… Show more We are known asthe one stop shop contact center, where all clients will be able to be consulted and provided a solution to cater their specific needs. We have been able to cater to local governmental nationwide needs/implementations/consultations; e.g.: LTO Medical, PNP Clearance, NBI Clearance, Business Permit Automation, Provincial City Automation, the Ultimate ICT self-sustaining Package/Project. We also cater to local companies to offer our services to enhance their current systems & campaigns with our portal automation development plus integration; e.g.: Jollibee International Inbound & Outbound Accounts (Jollibee Padala/Party Packages). We handle campaigns all over the world and focus to ensure to incubate each account before outsourcing it. We handle everything from hiring, training, and managing the operations and infrastructure backbone to ensure the success of the account; e.g.: Serendra Condo Sales (we sold to Japan and Korean clients (All International & Local Sales conducting through our call center)), and we also handled privately owned resorts, properties, and facilites for rental or sale. We remote-support other centers/businesses that we have also setup or enhanced with our TOPi Team's knowledge expertise, which is why we are known with our slogan, "Be on TOP of the World with TOPi Technology Solutions!" We are a young, dynamic, creative and innovative team made up of Technopreneurs with a proven track record and experience in our own respective fields of expertise and committed to excellence and making a unique difference from the Philippineslocally, nationwide, and eventually worldwide. Show less

    • Managing Partner
      • Jun 2009 - Dec 2009

      Managed & developed events for a newly established esports gaming cafe. Conducted International & Nationwide Starcraft & DOTA Tournaments, while in the process of creating (SEAEA, The South East Asian ESports Association) an organization with the primary goal of expanding SEA Esports and gaming throughout the region, maintaining premiere gaming leagues and running major ESports Tournaments. The SEAEA also aims to bring the best spectator friendly ESports to fans worldwide through news,… Show more Managed & developed events for a newly established esports gaming cafe. Conducted International & Nationwide Starcraft & DOTA Tournaments, while in the process of creating (SEAEA, The South East Asian ESports Association) an organization with the primary goal of expanding SEA Esports and gaming throughout the region, maintaining premiere gaming leagues and running major ESports Tournaments. The SEAEA also aims to bring the best spectator friendly ESports to fans worldwide through news, articles, blogs, video shows, and much more. Show less

    • Social Media Marketer & Project Manager
      • Jul 2007 - Dec 2009

      Addison, Texas, United States Duties include building a network of friends and marketing Starfeeder articles on social media websites such as digg.com, stumbleupon.com, reddit.com, glinkster.com, facebook.com, and twitter.com. Duties also include managing designers, developers, and website administrators through basecamp. Conducted International Starcraft Tournaments.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • High Risk OB and Labor & Delivery Unit Secretary & Nurse/Doctor Assistant
      • Oct 2007 - Jun 2008

      Dallas, Texas, United States Recognizes reports, documents and communicates all concerns through appropriate channels(Individual, clinical coordinator, manager, director) in a timely manner. Communicates unit/staff needs promptly to supervisor. Preparations made for patient admission. Appropriate caregivers notified of expressed concerns of patient, staff, other disciplines. Maintains hospital privacy and security policies. Processes orders/admissions/discharges/transfers promptly. Maintains availability of… Show more Recognizes reports, documents and communicates all concerns through appropriate channels(Individual, clinical coordinator, manager, director) in a timely manner. Communicates unit/staff needs promptly to supervisor. Preparations made for patient admission. Appropriate caregivers notified of expressed concerns of patient, staff, other disciplines. Maintains hospital privacy and security policies. Processes orders/admissions/discharges/transfers promptly. Maintains availability of equipment/supplies. Completes required checklists/audits. Attends training and education appropriate to care setting. Checks unit communication weekly, attends required staff meetings. Give complete concise report to oncoming Unit Secretary/Nurse/Doctor Assistant. Show less

    • VP of Research and Development & Host
      • Jun 2005 - Mar 2007

      Dallas, Texas, United States Managed the Marketing team, created ideas for online entertainment and city search guide business, and successfully developed and accomplished various projects. Hosted and filmed various establishments & events for live streaming HD online and on Cable Network.

    • Promotions, Advertising, and Sales
      • Oct 2004 - Nov 2005

      Dallas, Texas, United States Varied onsite Promotions and Sales for existing and new products. Ex: Liquor & Wine Promotions

    • Promotions, Advertising, and Sales
      • Oct 2004 - Nov 2005

      Dallas, Texas, United States Varied onsite Promotions and Sales for existing and new products. Ex: MAXIM, Marbolo, Nascar Racing, Dr.Pepper(Cherry Vanilla), Von Dutch, Texas Lottery Commercials, Movie Extras, Private Club openings

    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Sales Accountant Manager
      • Jul 2005 - Oct 2005

      Dallas, Texas, United States Met or exceeded monthly sales goals and objectives (selling servers and managed accounts).

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Sales Accountant Manager
      • Dec 2003 - Apr 2005

      Dallas, Texas, United States Met or exceeded monthly sales goals and objectives (selling servers). Demonstrated good understanding of sales processes, sales cycles, cold calling techniques and account management. Maintained current understanding of The Planet's services. Demonstrated multi-task capabilities of working in a dynamic, evolving sales environment and made sound decisions based on customer needs and provided superior technical support and customer service. Educated with the overall understanding of… Show more Met or exceeded monthly sales goals and objectives (selling servers). Demonstrated good understanding of sales processes, sales cycles, cold calling techniques and account management. Maintained current understanding of The Planet's services. Demonstrated multi-task capabilities of working in a dynamic, evolving sales environment and made sound decisions based on customer needs and provided superior technical support and customer service. Educated with the overall understanding of relationship selling and the importance of up-selling higher revenue opportunities. Trained others as required while being instrumental in policy and procedure improvements. Provided product Marketing/Promotions for ServerMatrix and Insomnia365. Part of the team that developed the first gaming server (Insomnia 365), and participate in being part of the CPL(Cyber Professional Athlete League) gaming conventions & Tournaments with worldwide involvementfrom gamers all over the world. Show less

Education

  • The University of Texas at Dallas
    Bachelor of Science in Business Administration and Biology
    2003 - 2005
  • Richland College
    Associates in Science, Management Science
    1999 - 2003
  • Naaman Forest High School
    High School Diploma, 12
    1995 - 1999

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