Experience

SnagR Software Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Solutions Architect (Asia)

  • Oct 2021 - Present

  Sales and Business Development: * Developed pricing strategy, negotiated costs and terms in enterprise license deals* Established partnerships and expanded product offerings through collaboration with partners* Monitored industry trends and customer needs to identify opportunities for revenue growth and product enhancementStrategy and Operations: * Led development of turnkey solutions in Asia using SnagR's platform, Azure, and Power BI technologies to reduce man days of implementation and costs, demonstrate industry expertise, and streamline operations* Developed technical documentation and standard operating procedures, and designed marketing materials for launching turnkey solutions Show less

• Client Excellence Manager

  • Nov 2015 - Oct 2021

  Consulting and Implementation:* Supported client digital transformation and sales teams in renewals, cross-sells, and up-sells* Managed custom implementation projects, developed Power BI datasets and reports, and designed user adoption KPI dashboards* Gathered customer feedback to shape product featuresDevelopment Operations:* Monitored dataset refresh performance with dashboards using APIs* Resolved performance issues with M query optimization and Azure logic apps and data factory for ETL processes* Automated project setup and server monitoring with Postman API and up-skilled client support team Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Jul 2013 - Oct 2015

  IT Strategy Project * Developed 5-year IT roadmap to address operational challenges and align with business goals * Analyzed current state business model and cross-department processes to inform future state model * Prioritized proposed projects based on cost-benefit analysis and gained stakeholder buy-in IT and Change Management Project: * Collaborated with development team to assess changes, update progress, and mitigate risks * Encouraged behavioural changes in knowledge sharing through communications and campaigns * Monitored user adoption with KPI metrics and automated reports Show less



China-US Exchange Foundation

• Project Coordinator

  • Dec 2012 - Jun 2013

  Event Management: * Coordinated meetings and video conferences for stakeholders and managed logistics for multiple conferences in different regions * Launched a campaign promoting an economic report by renowned academics, economists, and executives * Liaised with external parties such as PR agency, copywriters, designers, and printing companies to execute the campaign Event Management: * Coordinated meetings and video conferences for stakeholders and managed logistics for multiple conferences in different regions * Launched a campaign promoting an economic report by renowned academics, economists, and executives * Liaised with external parties such as PR agency, copywriters, designers, and printing companies to execute the campaign



Hong Kong Trade Development Council

• Hong Kong
• International Trade and Development
• 700 & Above Employee

• Research Assistant

  • Aug 2012 - Sep 2012

  Research Analyst Internship: * Contributed to research report writing and data analysis * Researched market challenges and opportunities for Hong Kong trading companies Research Analyst Internship: * Contributed to research report writing and data analysis * Researched market challenges and opportunities for Hong Kong trading companies