IT Project Manager / Operations Supervisor

• Jan 2017 - Present

IT Project Manager

• Sep 2011 - Dec 2016

IT Operations Supervisor

• Aug 2008 - Aug 2011

System Administrator

• Aug 2000 - Mar 2006

• Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications. Monitors and maintains the use of the printers. • Develops, maintains, and monitors procedures for all server backups. • Monitors, plans, and coordinates the distribution of client/server software and service packs. • Makes recommendations for new equipment and services to purchase and works with various vendors for procurement. • Perform on-site and remote technical support. • Creates and maintains good technical documentation. • Provides emergency on-call support on a rotating schedule. • Provide network and desktop support to over 280 users • Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure. • Support Video Conference • Assist in planning IT budget needs. • Evaluates, tests, and recommends appropriate technology • Installs and tests computers and related network hardware in a LAN/WAN environment. • Assist the IT manager in developing and coordinating future network replacement plans. • Maintains network maps of all sites. • Oversee network and server configuration maintenance and management • Ensuring data is backed up on a regular basis. • Overseeing computer security and anti-virus updates etc. • Carrying out client computer maintenance • Providing IT support to computer users within the office • Troubleshooting and Logging IT problems • Liaising and communicating with external support company (i.e. CDW, Dell, HP, Best Software) • Overseeing file management on centralized resource (i.e. File Servers, Virtualization Server, Citrix Servers and Application Server) or on individual workstations • Keeping inventory of hardware and maintenance records • Ensuring all software is properly licensed and up to date • Input into IT policies and development Show less