Experience

Indigo Payments

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2016 - Present

  Greater Atlanta Area



Integrated Care Management

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Bilingual Client Services Specialsit

  • May 2013 - Oct 2015

  5210 Avalon Blvd, Alpharetta, GA 30009 • Performed translation of documents & interpretation via conference calls (English/Spanish). • Designed & created Spanish forms & letters templates for the company’s software system. • Handle all aspects of client billing (Worker’s compensation medical billing & employer insurance). • Provided office support to Field Case Managers: via emails, phone calls, entering billing & ICD-9 codes, converting attachments, reviewing reports & billing. • Maintained assigned states’ folders (US… Show more • Performed translation of documents & interpretation via conference calls (English/Spanish). • Designed & created Spanish forms & letters templates for the company’s software system. • Handle all aspects of client billing (Worker’s compensation medical billing & employer insurance). • Provided office support to Field Case Managers: via emails, phone calls, entering billing & ICD-9 codes, converting attachments, reviewing reports & billing. • Maintained assigned states’ folders (US territory and Hawaii). • Assisted with expense/payroll monthly reports according to all internal policies and procedures. • Processed reports/billing and assigned procedure codes (CPT) to medical billing for Contractors. • Completed closing month/end reporting, due/date reports & late monthly reporting. • Handled incoming faxes & mail, as well as updates to case information. • Uploaded attachments & emails, sent out regular & certified letters to injured workers, attorneys, physicians & state officials (according to State laws). • Contributed to ICM Training Manual dept. and other special projects. • Managed and coordinated translation requests. • Trained &supervised bilingual employees. Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Associate II – Exceptions Specialist

  • Jun 2006 - Jun 2011

  600 Morgan Falls Rd, Atlanta, GA 30350 • Processed credits, debits, adjustments and credit card chargebacks. • Managed disputes from customer accounts and credit card transactions. • Handled monitored calls efficiently while researching accounts on system. • Assisted with mail, emails, faxes, data entry, imaging/scanning documents, filing records and daily production reports. • Trained fellow employees and manager staff on new processes. • Completed 250 daily entries/production quota and deadlines… Show more • Processed credits, debits, adjustments and credit card chargebacks. • Managed disputes from customer accounts and credit card transactions. • Handled monitored calls efficiently while researching accounts on system. • Assisted with mail, emails, faxes, data entry, imaging/scanning documents, filing records and daily production reports. • Trained fellow employees and manager staff on new processes. • Completed 250 daily entries/production quota and deadlines successfully. • Analyzed and streamlined chargeback mail to increase production. • Managed all Spanish speaking client communications. Show less



Citizens

• United States
• Banking
• 700 & Above Employee

• Transactions Processing Specialist

  • May 2000 - Jun 2006

  480 Jefferson Blvd, Warwick, RI 02886 • Performed loan accounting & transactions processing. • Trained and supervised students (special needs-Autism) & interns. • Processed RTS pay-off loans for Autos, RV’s and Boats. • Managed adjustments on accounts received through Bin work/multiple branches. • Posted and Balanced payments for: Installment Loans, DDA, ODP, Credit Cards, Collections and Wash/Sale asset transactions. • Handled data entry from offsets and excess reports. • Assisted Collections department with… Show more • Performed loan accounting & transactions processing. • Trained and supervised students (special needs-Autism) & interns. • Processed RTS pay-off loans for Autos, RV’s and Boats. • Managed adjustments on accounts received through Bin work/multiple branches. • Posted and Balanced payments for: Installment Loans, DDA, ODP, Credit Cards, Collections and Wash/Sale asset transactions. • Handled data entry from offsets and excess reports. • Assisted Collections department with fraud cases. • Helped with English/Spanish interpretations.

• Remittance/Proof Clerk

  • Jul 1996 - May 2000

  OPS CTR/1 Citizens Drive, Riverside, Rhode Island 02915 • Processed over 500 transactions per min with Unisys DP-500 for: Bankcards, Safe Box, Commercial and Installment loans. • Managed and balanced daily transactions up to $3 million dollars. • Performed electronic transmissions of data files from Unisys System onto Windows outboard to be loaded to the Mainframe computer. • Completed Key Masters preparation for accounting. • Assisted with special department projects as assigned. • Handled bank transactions sent through mail… Show more • Processed over 500 transactions per min with Unisys DP-500 for: Bankcards, Safe Box, Commercial and Installment loans. • Managed and balanced daily transactions up to $3 million dollars. • Performed electronic transmissions of data files from Unisys System onto Windows outboard to be loaded to the Mainframe computer. • Completed Key Masters preparation for accounting. • Assisted with special department projects as assigned. • Handled bank transactions sent through mail and ATM deposits transactions. • Encoded over 2,000 checks daily with the NCR proof check encoding.



Pediatrician Edmundo Reyes, MD

• Front Desk Secretary/Medical Assistant

  • Jan 1986 - Jun 1988

  L2 Calle 6, Rio Grande, Rio Grande, PR 00745 • Answered phone, handled mail, billed patients/insurance & managed petty cash • Scheduled patient visits, medical procedures, filed & updated medical records • Prepared patients for medical tests and examinations • Opened/Closed office and maintained clean all areas/rooms in the workplace



Plaza Gigante Supermarket

• Merchandise Buyer Assistant/Receptionist/Cashier

  • May 1984 - Aug 1986

  Carr 3 Km 13.8 Carolina, Puerto Rico 00979 • Performed inventory reports, maintained social networking & appointments with suppliers/vendors • Answered multi-line phones, trained & supervised department staff on inventories/purchase orders • Served as a back-up for receptionist and cashier clerks when necessary



NY Dept. Stores (Now Marshalls Stores)

• Cashier

  • Nov 1981 - Jun 1983

  Santurce & Guaynabo, PR • Managed petty cash & processed the sale of merchandise in the retail store • Handled returns and exchanges for customers • Balanced cash, checks and credit card receipts against the daily sales totals