Director Of Operations

• Mar 2022 - Present

Area Director, Pizza Hut

• Sep 2021 - Mar 2022

Regional Director, Genghis Grill

• Aug 2019 - Aug 2021

District Manager

• Sep 2016 - Aug 2019

Operations Excellence Coach

• Mar 2015 - Sep 2016

• Demonstrates the ability to drive continuous progressive improvement • Follow administrative process and schedule accordingly. • Conduct OER / follow up visits evenly between lunch/dinner & weekdays/weekends on quarterly basis. • Accurately and objectively review Church’s systems and processes • Ensuring complete and timely execution of corporate and local marketing programs • Create teaching and coaching culture during every visit. • Teach and role model proper root cause analysis. • Teach effective action plans that drive system improvements. • Demonstrate the ability to teach the OER process to above store leaders • Provide immediate positive and constructive feedback (written/verbal) to restaurant management, team, and Franchise Owners during restaurant visits. • Provide insight and analytics on common patterns and trends identified by the OER process. • Demonstrates the ability to ask quality questions during the OER process. • Provide regular support to restaurant management, above restaurant management and franchisees through email/phone communication outside of OER visits. • Escalate/Communicate and follow up on all severe issues to above restaurant management. • Conduct, support and follow up with Cascade Training process in the company and franchise restaurants • Support new restaurant openings as designated • Managing and supporting multiple ongoing projects for Operations Excellence Department

Operation Support Manager

• 2009 - 2013