luyen nguyen
Assistant Manager at KDDI Vietnam- Claim this Profile
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Bio
Credentials
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Excel Quick Tips
LinkedInDec, 2022- Oct, 2024
Experience
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KDDI Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Assistant Manager
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Dec 2022 - Present
In this position I have chance to:Handling Roaming, IoT service's project.Trouble shooting in roaming mobile network, server/API normality for IoT serviceWork directly with customer as account manger who is direct interface with customerImprove the customers’ experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvementManage the day-to-day operation within my assigned team including process escalating, quality checking and staffing needs.Improve the customers’ experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvement.Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.Support effective communication across the departments and creating a positive work environmentArrange human resource for 24/7 operation as well as involve to company recruitment activity.Defining the suitable KPIs for the staff according to the current tasks and responsibilities.Identify areas of improvement and provide feedback regarding performance levels by monitoring KPI’s, SLA’s and analyzing statistical reports Show less
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Team Lead Manager
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Apr 2021 - Dec 2022
In this position I have chance to:Handling Roaming, IoT service's project.Trouble shooting in roaming mobile network, server/API normality for IoT serviceWork directly with customer as account manger who is direct interface with customerImprove the customers’ experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvementManage the day-to-day operation within my assigned team including process escalating, quality checking and staffing needs.Improve the customers’ experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvement.Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.Support effective communication across the departments and creating a positive work environmentArrange human resource for 24/7 operation as well as involve to company recruitment activity.Defining the suitable KPIs for the staff according to the current tasks and responsibilities.Identify areas of improvement and provide feedback regarding performance levels by monitoring KPI’s, SLA’s and analyzing statistical reports Show less
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Training Specialist
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Dec 2018 - Apr 2021
In this position I have chance to:1. Training new comer2. Support team member to trouble shoot incident.3. Lead team member to make improvement of the team.4. Handle service project by coordinating with all stakeholders.5. Make plan training new project for operation team.
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Senior Operations Officer
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Jun 2017 - Dec 2018
In this position, I expose myself to:1. Work and trouble shoot with carrier all over the world for service stability.2. Improve team knowledge by sharing knowledge and support team member.Then I was chosen to move to training team and handle training and improvement for roaming service
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Operations Team Member
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Dec 2016 - Jun 2017
In this position I have chance to:1. Know how to monitor and operate to maintain 24/7 service for customer2. Work with oversea carriers all over the word via email and call. And join LIVE trouble shoot and coordinate with carrier for service improvement.3. Coordinate with carriers to set up configuration route then perform service TEST before commercial 4. Support team member to share knowledge to team and improve team performance.
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Education
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2012 - 2016
Ho Chi Minh City University of Food Industry (HUFI)
Engineer's degree, Chemistry
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